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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-09-2014 06:45 PM

HP Recommended

I upgraded one of my IP 7000 phones today to 4.0.6 that was just released as a test.  I'm experiencing an issue where the phone appears to be using UDP, as shown in the logs, even though the transport is set to TCP-only everywhere.  I've set the SIP log levels to debug and captured this:

 

0409172056|sip  |2|03|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x418db6bc)
0409172056|sip  |1|03|CreateFailOverProxyList : Reg to Domain 'uw.edu' nPort 5060
0409172056|sip  |1|03|CreateFailOverProxyList : Domain is in user part
0409172056|sip  |1|03|CreateFailOverProxyList : For INVITE Request nPort 5060
0409172056|sip  |1|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '172.30.65.15' port 5060 returned 1 results
0409172056|sip  |1|03|doDnsListLookup(udp): result 0 '172.30.65.15' port 5060 isInBound 0
0409172056|sip  |1|03|CreateFailOverProxyList : 'UDP Only' for '172.30.65.15' port 5060 IP 0 is '172.30.65.15' on udp port 5060
0409172056|sip  |1|03|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 2
0409172056|sip  |1|03|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '172.30.67.141' port 5060 returned 1 results
0409172056|sip  |1|03|doDnsListLookup(udp): result 0 '172.30.67.141' port 5060 isInBound 0
0409172056|sip  |1|03|CreateFailOverProxyList : 'UDP Only' Add rest '172.30.67.141' IP 1 is '172.30.67.141' on udp
0409172056|sip  |2|03|CreateFailOverProxyList : Exit 'UDP Only' lookup with 2 IP Addresses
0409172056|sip  |2|03|CreateFailOverProxyList : IP 1 is '172.30.65.15' on udp port 5060
0409172056|sip  |2|03|CreateFailOverProxyList : IP 2 is '172.30.67.141' on udp port 5060
0409172056|sip  |3|03|CUser::NeedRegisterToThisServer check needed for '172.30.65.15'
0409172056|sip  |1|03|CServerReg::IsThisServer '172.30.65.15' == '172.30.65.15'
0409172056|sip  |3|03|CUser::NeedRegisterToThisServer return FALSE
0409172056|sip  |0|03|>>> Data Send to 172.30.65.15:5060

 Anybody else seeing this?  The phone uses TCP correctly with software rev 4.0.5C.  The phone is using only SIPPING-19 features (no Lync, no HDX integration).

 

-Sam

6 REPLIES 6

‎04-09-2014 09:22 PM

HP Recommended

Hello Sam,

welcome to the Polycom Community.

If you can verify this via a complete set of logs, an export of your configuration and a matching Wireshark trace please go ahead and raise a Polycom support ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-22-2015 02:35 AM

HP Recommended

we are also seeing this issue as well, did you manage to resolve?

Was this reply helpful? Yes No

‎01-22-2015 02:39 AM

HP Recommended

Hello JayPeg,

welcome to the Polycom Community.

The original Poster was using UCS 4.0.6 and since then we have released UC Software 4.0.7. 

 

Did you try to upgrade and test ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-22-2015 03:39 AM

HP Recommended

any reason why it's not available from the Polycom upgrade server?

Was this reply helpful? Yes No

‎01-22-2015 04:18 AM

HP Recommended

Hello JayPeg,


I am following this up internally but you can provision this also from a local FTP server in the mean time.


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-27-2015 10:27 AM

HP Recommended

Thanks - upgrading to UC Software Version 4.0.7.2514 has resolved the issue

Was this reply helpful? Yes No
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