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TLS on SoundStation IP 6000 & 7000

Occasional Visitor

TLS on SoundStation IP 6000 & 7000

Version 4.0.13 has this in the release notes:

The permitted values for SoundStation IP 6000 and
SoundStation IP 7000 phones are
TLSv1_0 (default)


TLS v1.1 and v1.2 are not supported for 6000 /7000


Version 4.0.14 has this in the release notes:

The permitted values for Polycom SoundStation IP 7000
conference phones are
TLSv1_0 (default)


IP 6000 added support for TLS v1.1/v1.2

IP 7000 is still not supported for TLS v1.1/v1.2

Why does the 7000 not support TLS v1.1/v1.2?


I wouldn't think it would be a hardware issue as the 7000 should have better hardware than the 6000.


Our phone server does not support anything less than v1.2 (which is a good thing as v1.0/v1.1 is generally regarded as no longer secure) so our IP 6000  phones are fine, but our IP 7000 cannot connect because they are stuck at v1.0.


I also noticed the recently release v4.0.15 has no change to TLS support.


When will TLS v1.2 support be added to SoundStation IP 7000 phones?

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Polycom Employee & Community Manager

Re: TLS on SoundStation IP 6000 & 7000

Hello @TheGeneral ,


Welcome to the Poly Community.

The SoundStation IP7000 is end of sale since June 30, 2019. 


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


I suggest you look into purchasing some current phones like the Trio range if you require higher TLS versions. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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