Plantronics + Polycom. Now together as Poly Logo

TLS registration on VVX

Occasional Contributor

TLS registration on VVX

Dear all,

I am running FreePBX server and I would like to register an extension/line through TLS. I could do so with other (soft) phone but not my Polycom vvx 250. I selected the Transport as TLS and I tried different settings in Settings > Network > TLS including Common Name Validation (un)checked, Minimum TLS Version, different TLS Profiles but no luck. I keep getting Server certificate verification failed. In my FreePBX I have Verify Client / Server set as No.

 

I reviewed the post here. I should also note that we are using third part SSL and not self signed cert.

 

1026193014|pps  |4|00|[PpsHybridC::OnEvSipOnFetchRootCert] m_lineIdx[3], m_stsuri[], m_username[], m_domain[]
1026193014|app1 |4|00|Failure reason is error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed
1026193108|sip  |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
1026193108|sip  |4|00|MakeTlsConnection: SSL_connect error 1
1026193108|sip  |4|00|MakeTlsConnection: SSL_connect failed 'error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed' err -1
1026193108|sip  |4|00|MakeTlsConnection: connection failed error -1

 

I have been working on this for few days now and I appreciate some help.

 

Best

 

Phone Information

Phone Model VVX 250

UC Software Version 6.1.0.6189

Updater Version 6.1.0.6163

3 REPLIES 3
Polycom Employee & Community Manager

Re: TLS registration on VVX

Hello @Moussa ,

 

Welcome to the Poly Community.

 

The referenced FAQ post also contains troubleshooting steps. The next action would be to open a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: TLS registration on VVX

Thank you @SteffenBaierUK,

My phone MAC Address is 64:16:7F:57:A3:0C and Part Number is 3111-48820-001 Rev:B

 

I looked at the cost for PPI and it is way more than the cost of the phone. Hope my phone is within warranty.

 

Best 

Message 3 of 4
Polycom Employee & Community Manager

Re: TLS registration on VVX

Hello @Moussa ,

 

Scansource in 11/2018


Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4