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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

we got the TRIO 8800 and the Visual+ for testing these days and I was wondering if it is possible to 

change the camera Hz from 60 to 50? 

Because of our 50Hz power supply in germany the neonlights in the rooms put a massive jitter on the video. 

I found an option (Basic > Video) to change the framerate from 30fps to 25fps or else, but it doesn't

seem to affect the camera settings at all. 

 

Thanks in advance

 

Jan Borowski

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Jan,

welcome to the Polycom Community.

A future software version will add the option . Please check the release notes for VOIP-109698 camera flicker avoidance.

 

I am unable to provide the date when this will be release but if you could share your MAC address of the Unit and your details I will be able to communicate via your service request system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello Jan,

welcome to the Polycom Community.

A future software version will add the option . Please check the release notes for VOIP-109698 camera flicker avoidance.

 

I am unable to provide the date when this will be release but if you could share your MAC address of the Unit and your details I will be able to communicate via your service request system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you Steffen! We will wait for the release then.

 

I will update this post when I tested it.

 

Kind Regards

 

Jan

HP Recommended

After setting up the full collaboration kit (Trio, Visual+, Logitech C930e) in our demo room we are finding that the Flicker Avoidance setting has not resolved the flicker we are experiencing under fluorescent lighting.  We have upgraded to software version 5.4.1AA. The other Polycom systems in our room, once set to 50Hz (Australia) do not have the issue. Is there any other data on this problem?

HP Recommended

Hello Peter Denton,

welcome back to the Polycom Community.

Are you sure the visual+ is also updated to the new release and have you tried rebooting both units ?

 

If yes to all of the above I would suggest to work with your reseller so they can open a ticket with our support team for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Seffen,

 

This was resolved with a re-boot of the Visual+ which was not originally done.  

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