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TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz

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Occasional Contributor

TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz

Hello,

 

we got the TRIO 8800 and the Visual+ for testing these days and I was wondering if it is possible to 

change the camera Hz from 60 to 50? 

Because of our 50Hz power supply in germany the neonlights in the rooms put a massive jitter on the video. 

I found an option (Basic > Video) to change the framerate from 30fps to 25fps or else, but it doesn't

seem to affect the camera settings at all. 

 

Thanks in advance

 

Jan Borowski

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz

Hello Jan,

welcome to the Polycom Community.

A future software version will add the option . Please check the release notes for VOIP-109698 camera flicker avoidance.

 

I am unable to provide the date when this will be release but if you could share your MAC address of the Unit and your details I will be able to communicate via your service request system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Contributor

Re: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz

Thank you Steffen! We will wait for the release then.

 

I will update this post when I tested it.

 

Kind Regards

 

Jan

Message 3 of 6
Occasional Advisor

Re: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz

After setting up the full collaboration kit (Trio, Visual+, Logitech C930e) in our demo room we are finding that the Flicker Avoidance setting has not resolved the flicker we are experiencing under fluorescent lighting.  We have upgraded to software version 5.4.1AA. The other Polycom systems in our room, once set to 50Hz (Australia) do not have the issue. Is there any other data on this problem?

Message 4 of 6
Polycom Employee & Community Manager

Re: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz

Hello Peter Denton,

welcome back to the Polycom Community.

Are you sure the visual+ is also updated to the new release and have you tried rebooting both units ?

 

If yes to all of the above I would suggest to work with your reseller so they can open a ticket with our support team for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Highlighted
Occasional Advisor

Re: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz

Thanks Seffen,

 

This was resolved with a re-boot of the Visual+ which was not originally done.  

Message 6 of 6