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TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

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Occasional Contributor

TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

Hello Steffen,

 

Our Trio version is 5.9.0.11421.   Trio's line1 is registered on Vonage.

When we establish a call it drops exactly at 19m and 30 seconds. When they called us everything works fine.

 

I can see that the parameter voIpProt.SIP.keepalive.sessionTimers="0" disables the session expires timer coming from Vonage.

Even i insert the above parameter the supported timer still appears at the INVITE message.

 

Attached you will find the configuration file of Trio and an app log that shows exactly the SIP messages. (1st INVITE)

 

Thank you in advance for your time and responses.

Best regards,

Message 1 of 3
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Polycom Employee & Community Manager

Re: TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

Hello @giannisd ,

 

Welcome back to the Poly Community.


You raised the same via 1-14021010751 and this is at present with our T2 support.

 

Please be patient and await their answer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




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Message 2 of 3
Occasional Contributor

Re: TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

Hello Steffen,

 

Thank you a lot for your time.

 

Best regards,

Message 3 of 3