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TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

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Occasional Advisor

TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

Hello Steffen,

 

Our Trio version is 5.9.0.11421.   Trio's line1 is registered on Vonage.

When we establish a call it drops exactly at 19m and 30 seconds. When they called us everything works fine.

 

I can see that the parameter voIpProt.SIP.keepalive.sessionTimers="0" disables the session expires timer coming from Vonage.

Even i insert the above parameter the supported timer still appears at the INVITE message.

 

Attached you will find the configuration file of Trio and an app log that shows exactly the SIP messages. (1st INVITE)

 

Thank you in advance for your time and responses.

Best regards,

Message 1 of 3
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Polycom Employee & Community Manager

Re: TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

Hello @giannisd ,

 

Welcome back to the Poly Community.


You raised the same via 1-14021010751 and this is at present with our T2 support.

 

Please be patient and await their answer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

Hello @giannisd ,

 

Welcome back to the Poly Community.


You raised the same via 1-14021010751 and this is at present with our T2 support.

 

Please be patient and await their answer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Advisor

Re: TRIO registered on Vonage drops call exactly at 19 min and 30 seconds

Hello Steffen,

 

Thank you a lot for your time.

 

Best regards,

Message 3 of 3