Plantronics + Polycom. Now together as Poly Logo

Telephony Event Notification

SamF
Frequent Advisor

Telephony Event Notification

Good afternoon,

 

I am trying to use Telephony Event Notification and I am getting an error 1128172816|wmgr |4|00|Unable to send notification to https://....

 

How can I debug this further to see where the issue is lying, ssl etc..

Thanks!

 

Message 1 of 13
12 REPLIES 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Telephony Event Notification

Hello SamF,

welcome back to the Polycom Community.

It would be great of you could provide details on what software version and what hardware phone model and etc. what else you can tell us.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 13
SamF
Frequent Advisor

Re: Telephony Event Notification

The test phone is a VVX300

UC Software Version 5.2.2.0501
Updater Version 5.4.2.0371

Message 3 of 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: Telephony Event Notification

Hello SamF,

Try Wapp Mgr and CURL in debug and Global Log Level Limit in Debug,

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 13
SamF
Frequent Advisor

Re: Telephony Event Notification

Not getting much-

 

1129165412|wmgr |4|824|Unable to send notification to https://server.com/api/TestHangup.aspx
1129165412|wmgr |4|824|Unable to send notification to https://server.com/api/TestHangup.aspx
1129165413|wmgr |4|824|Unable to send notification to https://server.com/api/TestHangup.aspx
1129165414|clist|4|824|dbCallSet::newCall:dbCallInfo New Index (0)

no "reasons"

 

Thanks!

Message 5 of 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: Telephony Event Notification

Hello ,Sam,f

Try with a currently supported software version and then open a support ticket

Best regards

Steffen Baier
----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 13
SamF
Frequent Advisor

Re: Telephony Event Notification

I updated the test phone to

UC Software Version 5.5.1.11526
Updater Version 5.7.1.13261 

 

Now the logs show

|wmgr |4|00|Unable to send notification to https://IPADDRESS/api/TestHangup.aspx  with error 35

 

Which may be another issue as I am not sure why its now showing the IP and not the domain..

 

I switched to http so I can get a wire capture- and I am not getting an "error" per say, but it is trying to send it to the IP and not the Domain.

 

Your thoughts?

Message 7 of 13
SamF
Frequent Advisor

Re: Telephony Event Notification

Any ideas?

 

Message 8 of 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: Telephony Event Notification


@SteffenBaierUK wrote:
Hello ,Sam,f

open a support ticket

Best regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 13
SamF
Frequent Advisor

Re: Telephony Event Notification

Ticket opened -

Message 10 of 13