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Testing Polycom IP7000

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Occasional Contributor

Testing Polycom IP7000

Hi,

I am testing a few Polycom IP7000 phones for functionality.  I'm just powering up, resetting the password (<removd by the moderator>) and not connecting to a network.  When I reboot, I get several messages that take about an hour's time.  The messages (in order) are "waiting for network to initialize." (I have access to a setup button at this point),   then "starting to provision:", then "Welcome!  Processing configuration...."   Finally after about an hour of this I get the time and date and can access the menu button.  Is this normal?  Is there any way around this?  

 

Thanks for any info.

 

- Steve

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Testing Polycom IP7000

Hello @budgetcomputer ,

 

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Additional Useful information could be:

 

  • Has this ever worked aka is this a brand new unit or is this a seconds hand unit?
  • Do you have a provisioning server setup?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: Testing Polycom IP7000

We had a similar issue when our phones weren't pointed to a reliable source for registration. They took forever to boot. Once we figured out the correct registeration and phone settings they would boot up in a minute or two. We had them connected originally to an Avaya CM and then moved them to Cisco. They booted much quicker on Cisco than they did on Avaya. No matter how you slice it, the IP 7000 is very complex to setup. The documentation on Polycom's web site is old (last updated in 2016) and doesn't show what fields are needed on the Polycom to get it to work right. I had to rely on the internet and then a lot of trial and error to get the phones working the way I wanted them to. The new Trio 8800 are slightly easier to setup as they default to more settings that are needed than the IP 7000. The new 8800 are head and shoulders about the IP 7000 as far as sound quality goes. We have 5 8800's and 12 IP 7000's. We use the 8800's in critical Conf rms and the IP 7000 in the smaller conf rms. 

Message 3 of 6
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Polycom Employee & Community Manager

Re: Testing Polycom IP7000

Hello @ArnieG ,

 

welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Its all there and described in detail.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Occasional Visitor

Re: Testing Polycom IP7000

That is the exact problem. The documentation only supplies the bare essentials which allows the phone to register (as long as you aren't using an Avaya CM since Polycom does not supply set up info on that platform). The other problem with the documentation is that it isn't updated when newer phone upgrade versions are released. There are fields that are different than what are shown in the guide along with additional fields. The documentation should be updated yearly at the very least.
Message 5 of 6
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Polycom Employee & Community Manager

Re: Testing Polycom IP7000

Hello @ArnieG ,

 

The above FAQ documents all variants of the Web Interface since we started(at least to my knowledge).

 

There is no change to this and this portraits the current and previous versions.

 

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6