Periodically we are expiriencing time problem on our polycom phones(430 and 601). Her is the settings in our sip.cfg file:
<SNTP tcpIpApp.sntp.resyncPeriod="86400" tcpIpApp.sntp.address="time.nist.gov" tcpIpApp.sntp.address.overrideDHCP="1" tcpIpApp.sntp.gmtOffset="-18000" tcpIpApp.sntp.gmtOffset.overrideDHCP="1" tcpIpApp.sntp.daylightSavings.enable="1" tcpIpApp.sntp.daylightSavings.fixedDayEnable="0" tcpIpApp.sntp.daylightSavings.start.month="3" tcpIpApp.sntp.daylightSavings.start.date="8" tcpIpApp.sntp.daylightSavings.start.time="2" tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0" tcpIpApp.sntp.daylightSavings.stop.month="11" tcpIpApp.sntp.daylightSavings.stop.date="1" tcpIpApp.sntp.daylightSavings.stop.time="2" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0"/>
The only thing i change from time to time is a time server to pool.ntp.org.
What can be the problem? Maybe the phone is not syncing with this time servers, or this is some kind of error in my config?
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Sorry for bothering you, but you are not answering on my question for 3 weeks. Can I get any update please.
usually someone only answers if they have an answer or a reply and therefore is no need to post on an unanswered question.
Please be aware that the community is not a support forum.
If you need support please raise this via your Polycom Reseller so they can open a ticket with Polycom support.
Your error description is not very detailed in what kind of issue you are having and you did not post any information regarding the current software version either.
This sounds more like a network issue but I advise to upgrade to the latest SIP & BootROM Version and then work with your Polycom reseller if you have any more issues.