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Timeout

craig.taylor
Occasional Contributor

Timeout

Our Polycom is running firmware version 5.5.4.2255 and it is a trio 8800. We have line 1 configured for Skype for Business and line 2 configured to connect to our Mitel phone system. When we make a call via the dial a number button (on hook dialing) or via the line key that is configured to the Mitel phone system (off hook dialing) the phone starts dialing automatically after 3 seconds. I have tried extending the digitmap timeout, but this then breaks the digitmap I have created for the Mitel line. Any ideas?

 
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2 REPLIES 2
craig.taylor
Occasional Contributor

Re: Timeout

Does anybody know why this issue is happening and how to fix it?

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Timeout

Hello @craig.taylor,

welcome back to the Polycom Community.

You can always open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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