Tone at call end

[Prof_Intel]

Hi,

Is it possible to play a tone when the call has ended?

I have gone thrughthe web gui and cannot find any options for tone (other than ring tones).

Thanks,
Henry

[SteffenBaierUK]

Hello @Prof_Intel,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include what kind of Polycom phone you are actually using.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Prof_Intel]

Hi,

Apologies, here are the details:

It is a Polycom RealPresence Trio 8800 on UC Version 5.5.2.11217.

Thanks,
Henry

[SteffenBaierUK]

Hello @Prof_Intel,

Only via a configuration:

Parameter	Default	Change to
call.remoteDisconnect.toneType	silent	misc2

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[max1234]

Hello,

should this also work on Polycom VVX Phones?

I testet on VVX 601 with Software 5.5.2.8571 and 5.8.0.12848 with no success.

0725085135|cfg  |4|00|Prm|EditSession: Unknown parameter "call.alertForRemoteCallDisconnect" found, ignoring.
0725085135|cfg  |4|00|Prm|EditSession: Unknown parameter "call.disconnect.alert.tonePattern" found, ignoring.

This Article says it is also for VVX Phones with Software 5.5.1 or later.

Best Regards

Max

[Prof_Intel]

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@SteffenBaierUK wrote:

Hello @Prof_Intel,

Only via a configuration:

parameter Description Default value call.alertForRemoteCallDisconnect Play alert tone when remote party disconnects call 0 call.disconnect.alert.tonePattern Disconnect alert tone ring tone index misc2

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

---

Is it possible to confirm which configuration file I should export and edit then re-import for a RealPresence Trio 8800.

[SteffenBaierUK]

Hello all,

I had the wrong information and updated the post here:

Jun 26, 2018 Question: Can a compatible Polycom phone play a tone when the other end hangs up?

Resolution: Details => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[max1234]

This isn't working as described ("UC Software 5.5.1 or later") with my current 5.5.2.8571 Software:

0730122005|cfg  |4|00|Prm|EditSession: Unknown parameter "call.remoteDisconnect.toneType" found, ignoring.

But I found this parameter in 5.6.0 Release Notes. I successfully testet with 5.8.0.12848.

Best Regards

Max

[Prof_Intel]

---

@max1234 wrote:

This isn't working as described ("UC Software 5.5.1 or later") with my current 5.5.2.8571 Software:

0730122005|cfg  |4|00|Prm|EditSession: Unknown parameter "call.remoteDisconnect.toneType" found, ignoring.

But I found this parameter in 5.6.0 Release Notes. I successfully testet with 5.8.0.12848.

Best Regards

Max

---

Looks like my Trio 8800 only supports 5.5.4 so I have disabled device updates with Skype for Business online uisng PowerShell below. I am updating the software on one of the phones now and will import the cfg after.

Set-CsIPPhonePolicy -EnableDeviceUpdate $false

[SteffenBaierUK]

Hello @Prof_Intel,

Apologize and I updated the article. The Trio will only support this once on Software 5.7.1 which is due very soon.

Best Regards

Steffen Baier

Polycom Global Services