Transfer BLF not working sometimes

[Anonymous]

I have a customer that is using VVX410 with a Polycom VVX Color Expansion Module. They are running Software version 4.1.6.

I have changed the Line Key type 3 to "automata". I was able to then transfer a call to an extension by just pressing the blf key. However every now and then the button will not work. I have a customer that refuses to transfer any other way. I really need some help on this one.

{/if}
{if $line_key.line_key_type == 3}
attendant.resourceList.{$list_position}.address="{$line_key.extension_number}"
attendant.resourceList.{$list_position}.callAddress="{$line_key.extension_number}"
attendant.resourceList.{$list_position}.label="{$line_key.line_key_label}"
attendant.resourceList.{$list_position}.proceedingIsRecipient="0"
attendant.resourceList.{$list_position}.type="automata"
{assign var="list_position" value=$list_position+1}

[SteffenBaierUK]

Hello George

Try using a currently supported software like UC Software 5.5.1

Replied via a mobile device

[Anonymous]

With the provider that we use they only have approved that version (4.1.6) of software. I dont think I can add a newer version unless it is approved by them.

[SteffenBaierUK]

Hello George

Please work with your Service provider as they are hosting a completely old and unsupported software.

They can contact Polycom directly on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services