Solved: Re: Transfer Button Behavior on Polycom Phone

jreed1949 · ‎11-09-2011

I am posting this query on both the Asterisk forum and the Polycom forum as I'm not sure where the issue actually lies -- and perhaps it is not even an issue but just normal behavior. On the Polycom 33x phones when one wants to transfer a call, you press the transfer button, enter the number you want to transfer the call to and then you have to press dial in order for the second instance of the transfer button to appear. Having to press that dial button to get the second appearance of the transfer button is not really intuitive. I am wondering if I am missing something in the configuration of the Polycom phone or perhaps it is something in our dialplan that is waiting for more digits before displaying the transfer button again. Every system I've ever worked with has exhibited the behavior of pressing transfer, dialing the number and then pressing the transfer button again. However on the Polycom phone when you press the transfer button the first time and enter the number, the transfer softkey is not there until you press the dial button. Again, not very intuitive. Thanks in advance for any insight into this.

SteffenBaierUK · ‎11-09-2011

Hello jreed,

it would help other users if you cross post the links to the relevant communitys.

In addition are you able to provide feedback on the BLF Post?

This is most likely the digitmap and without knowing what number range the internal extensions in your setup are we can only guess.

Have you tried adding the range ?
Does the digit timer not timeout after 3 seconds ?
Have you made any changes to the digitmap ?

Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎11-09-2011

Hello jreed,

it would help other users if you cross post the links to the relevant communitys.

In addition are you able to provide feedback on the BLF Post?

This is most likely the digitmap and without knowing what number range the internal extensions in your setup are we can only guess.

Have you tried adding the range ?
Does the digit timer not timeout after 3 seconds ?
Have you made any changes to the digitmap ?

Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎11-10-2011

Just guessing on above description and testing UCS 3.3.2:

Dial a Number or receive a call:

Press Transfer:

Dial the number to connect to:

Changing [2-9]xxx without the T will not wait 3 seconds and show the Transfer Button straight away.

NOTE: Please be aware that this affect the number Range starting with 2-9 and you wont be able to dial any numbers longer that 4 digits. There is a FAQ Post relating to the Digitmap that you can follow up.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's