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Transfer EFK in UC 5.3

garrett
Occasional Contributor

Transfer EFK in UC 5.3

I'm just getting our business up and running using VVX600 phones with UC 5.3 installed.

 

I'd like a way to have both consulative and blind transfer softkeys while being able to use the default prompt (with directory etc), rather than typing in the extension manually. A bonus would be the ability to use the exansion module keys for the transfer...

 

Is it possible for macros to simulate the long press required by 5.3 to bring up the context menu that allows you to switch between transfer types?

 

Thanks,

Message 1 of 11
10 REPLIES 10
garrett
Occasional Contributor

Re: Transfer EFK in UC 5.3

Should have spell checked, EFK not EPK.

 

A Polycom knowledgebase solution appears to be KB19198, which doesn't work with speed dials set on VVX expansion modules or provide the default menu options.

Message 2 of 11
DavidG
Frequent Advisor

Re: Transfer EFK in UC 5.3

I just want to add that I also really hate the new transfer button on UC 5.3 +

Message 3 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Transfer EFK in UC 5.3

Hello all,

 

If the new Transfer Type is not desired please check the release notes for UC Software 5.3.0 or later:

 

call.DefaultTransferType Consultative or Blind Consultative

 

  • If Blind transfer is specified, pressing the Transfer soft key immediately refers the call to another party.
  • If Consultative is specified, pressing the Transfer soft key keeps the original caller on hold while placing a new call to the other party.

The user can press and hold the Transfer soft key to change the transfer type temporarily. The user can also set the default transfer type by going to Settings > Basic > Preferences > Default Transfer Type


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 11
DavidG
Frequent Advisor

Re: Transfer EFK in UC 5.3

Hi,

What we are looking for is a way to have the same transfer behavior of 5.2 - to 5.3 +.

Message 5 of 11
garrett
Occasional Contributor

Re: Transfer EFK in UC 5.3

As DavidG said, I'd like to have the same behavior as 5.2, where I could have quick access to either type of transfer. We have changed the default type in the interem, but I would like to have both softkeys avalible.

 

@SteffenBaierUKCan macros simulate the long press required by 5.3 to bring up the context menu that allows you to switch between transfer types?

 

Thanks,

Message 6 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Transfer EFK in UC 5.3

Hello all,

to my knowledge the current behavior is as working as designed. Often changes are requested by large consumer groups or even our Partner Microsoft and are usually documented as in this case UC Software 5.3.0 release notes.

 

To my knowledge there is no Long Key Press EFK and any change to either add this EFK function or an option to revert back to the old transfer method requires a Feature Request via your Polycom reseller with a business case justifying the changed.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11

Re: Transfer EFK in UC 5.3

Hi Guys

 

Please advise if this request has been escalated to polycom engineers as i have a customer who also requires the same feature of choosing the type of transfer.

 

Thanks

Message 8 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Transfer EFK in UC 5.3

Hello Mohammed Desai,

welcome to the Polycom Community.

Maybe you miss understood the discussion but you are still able to chose.

 

You simply press the transfer button for a longer period and the "other" type of transfer appears.

 

You can chose via a configuration Parameter or Web Interface what the standard type should be and pressing the softkey for a longer period will offer the other method.

 

transferMode05.PNG

Will show:

 

transferMode01.PNG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11

Re: Transfer EFK in UC 5.3

Hi Steffen Baier

 

Thanks so much. Works like a charm. Is this only available on the 5.4.0 software version or on the earlier 5.3.1?

 

Thanks and much appreciated.

Message 10 of 11