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Transfer key on 550

Occasional Advisor

Transfer key on 550

Hi all,

I have no problems adding a softkey for blind transfer but when I disable the basic functions with oftkey.feature.basicCallManagement.redundant="0"


and make the hard key do blind transfer too as below

<keys key.scrolling.timeout="1"

key.IP_550.37.function.prim = "SoftKey2"
key.IP_650.37.function.prim = "SoftKey2"


The disabled basic function softkeys hold, transfer,conference appear automatically again although I have explicitly disabled them as above, can anyone help please?

Message 1 of 2
Polycom Employee & Community Manager

Re: Transfer key on 550

Hello ,

welcome to the Polycom Community.


Can I suggest that future posts contain the phones software version?

Quote from the UCS 3.3.0 Admin Guide:



If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), all of these soft keys are not displayed. If set to 1, all of these soft keys are displayed.

If you remove the Softkeys the hard keys must be left alone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2