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Transfer to someone's Voicemail from VVX phone

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Valued Contributor

Transfer to someone's Voicemail from VVX phone

I cannot find an answer. We have a client with Firmware v. 5.4. When receptionist receives the call, she wants to be able to transfer caller directly to someone's voicemail.

 

Is it possible to do? We use FTP server to distribute the firmware and configuration for the phones.

 

Thank you.

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Transfer to someone's Voicemail from VVX phone

Hello KPABA,

welcome back to the Polycom Community.

Could you be so kind and first update your old post's or mark them as a solution provided if the reply did help before posting new questions?

 

In addition have you yet sorted out the license issue if using LYNC with the Polycom phones?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Valued Contributor

Re: Transfer to someone's Voicemail from VVX phone

Updated tickets.

 

Bought Lync licenses ( I said about this in one of my previuos replies).

 

Based on your answer, does it mean I cannot post anything new until old ticket is closed, even if I did not receive any help?

 

Usually your answer is to contact my reseller. This is not the answer. My reseller contacts you every time I ask something. Why do you have forum here. Just post the message: "TALK TO YOUR RESELLER".

 

When I post question on forum (any forum, but this one), I receive help.

 

Message 3 of 6
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Polycom Employee & Community Manager

Re: Transfer to someone's Voicemail from VVX phone

Hello KPABA,

some of your posts received replies but you still never provided an update.

 

In addition a license is required to utilize the UC Software with LYNC if not using LYNC enabled Phone's that can be ordered.

 

In addition you are also mistaking this community. Posting here is not raising a Ticket

 

To clarify:

 

  • On this forum, you can share information about Polycom products and services and seek help from other partners or product owners. If you know a solution to a problem posted here, we encourage you to help others by sharing your resolution. You can also use this forum to exchange ideas on how to make best use of your devices or share some of your success stories using Polycom solutions.

  • The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us.

You may want to read this for more information:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

Myself as a Polycom employee am unable to provide you with free support. My participation during or outside working hours is not mandatory and not my day job. I can judge if you require support and advise as such.

 

Please provide me with the Polycom service ticket reference so I can follow this up for the open cases


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Regular Advisor

Re: Transfer to someone's Voicemail from VVX phone

The best solution we have found is to pair a Lync/SfB client to the phone using BToE 3.  It can be done from the phone if you have a Lync contact on the phone for the person whoes Voice Mail you are trying to transfer to.  There should be a Voicemail option under the contact details.

Message 5 of 6
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Valued Contributor

Re: Transfer to someone's Voicemail from VVX phone

Thank you for your reply, but, unfortunatelly, this is not an option for us. This is the phone that is not connected to the Lync client using BToE connection.

Message 6 of 6