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Transferring a Call Directly to Voice Mail

Occasional Visitor

Transferring a Call Directly to Voice Mail

We just had a system installed and we are using Polycom VVX600 phones.  I consider myself an intelligent person however I cannot figure out how to transfer a call directly to someones voice mail.  Transfering to a person is not problem but to voice mail I am lost.  Couls someone please assist me. Thank you.

Message 1 of 3
Polycom Employee & Community Manager

Re: Transferring a Call Directly to Voice Mail

Hello SleepRestfully,

welcome to the Polycom Community.

This completely depends on the System you are actually using and whoever installed that system should be able to tell you this as it differs per system and has nothing to do with the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Transferring a Call Directly to Voice Mail



I am having the same issue. We are on Lync 2013 server with Exchange 2010 UM and we use the VVX600 that is the SfB model. 

Is there a way to directly transfer a call to someones vm?


Or could I create a soft key calle "To VM" when they hit that a prompt would come up asking for the ext then we could press the physical button on the side car and have the call go directly to that persons voicemail.


Are either of these options possible? If not, what is Polycom's work around for doing this?

Message 3 of 3