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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-31-2016 08:16 AM

HP Recommended

We just had a system installed and we are using Polycom VVX600 phones.  I consider myself an intelligent person however I cannot figure out how to transfer a call directly to someones voice mail.  Transfering to a person is not problem but to voice mail I am lost.  Couls someone please assist me. Thank you.

2 REPLIES 2

‎03-31-2016 09:08 AM

HP Recommended

Hello SleepRestfully,

welcome to the Polycom Community.

This completely depends on the System you are actually using and whoever installed that system should be able to tell you this as it differs per system and has nothing to do with the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-08-2016 02:43 PM

HP Recommended

Hello,

 

I am having the same issue. We are on Lync 2013 server with Exchange 2010 UM and we use the VVX600 that is the SfB model. 

Is there a way to directly transfer a call to someones vm?

 

Or could I create a soft key calle "To VM" when they hit that a prompt would come up asking for the ext then we could press the physical button on the side car and have the call go directly to that persons voicemail.

 

Are either of these options possible? If not, what is Polycom's work around for doing this?

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