I have polycom vvx 411 126.96.36.19954 on a emetrotel ucx50 5.0 server
On an active call I have 4 softkey buttons, Park, Hold, End Call, and More. I would like to replace the Hold softkey with a Thansfer to Voice softkey. The ucx transfer code is ## and the direct to voice mail code is #*. So on an active call if I press ###* and the extension number it goes directly to voice mail as it should.
I would like to replace the HOLD softkey with the ###* sequence.
welcome to the Polycom Community.
You could look at the softkey.feature.basicCallManagement.redundant Parameter.
1 (default) - Displays the Hold, Transfer, and Conference soft keys. 0 - Does not display the Hold, Transfer, and Conference soft keys.
and then manually add Softkeys
The community's VoIP FAQ contains this post here:
Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?
Resolution: Please check => here <=
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