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Transferring a Call Directly to Voice Mail


Transferring a Call Directly to Voice Mail

I have polycom vvx 411 on a emetrotel ucx50 5.0 server


On an active call I have 4 softkey buttons, Park, Hold, End Call, and More. I would like to replace the Hold softkey with a Thansfer to Voice softkey. The ucx transfer code is ## and the direct to voice mail code is #*. So on an active call if I press ###* and the extension number it goes directly to voice mail as it should.

I would like to replace the HOLD softkey with the ###* sequence. 

Message 1 of 2
Polycom Employee & Community Manager

Re: Transferring a Call Directly to Voice Mail

Hello @NorrinRadd,

welcome to the Polycom Community.


You could look at the softkey.feature.basicCallManagement.redundant Parameter.


1 (default) - Displays the Hold, Transfer, and Conference soft keys.
0 - Does not display the Hold, Transfer, and Conference soft keys.

and then manually add Softkeys

The community's VoIP FAQ contains this post here:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2