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Transferring a Call Directly to Voice Mail


Transferring a Call Directly to Voice Mail

I have polycom vvx 411 on a emetrotel ucx50 5.0 server


On an active call I have 4 softkey buttons, Park, Hold, End Call, and More. I would like to replace the Hold softkey with a Thansfer to Voice softkey. The ucx transfer code is ## and the direct to voice mail code is #*. So on an active call if I press ###* and the extension number it goes directly to voice mail as it should.

I would like to replace the HOLD softkey with the ###* sequence. 

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Polycom Employee & Community Manager

Re: Transferring a Call Directly to Voice Mail

Hello @NorrinRadd,

welcome to the Polycom Community.


You could look at the softkey.feature.basicCallManagement.redundant Parameter.


1 (default) - Displays the Hold, Transfer, and Conference soft keys.
0 - Does not display the Hold, Transfer, and Conference soft keys.

and then manually add Softkeys

The community's VoIP FAQ contains this post here:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 2