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Trio 8800 DTMF not working

Markuk
Occasional Contributor

Trio 8800 DTMF not working

Hello

 

I have a several Trio 8800 units, i have an issue where i use the BT MeetMe  conferencing system dialing the service from my trio the call connects ok but the DTMF which is required to enter my pin number etc does not work, there are a number of Voip phones which can use the service with no problem

 

5.4.4.7511

Unify openscape voice

 

Thanks

 

Mark

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 DTMF not working

Hello Markuk,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
jaypee
Occasional Visitor

Re: Trio 8800 DTMF not working

Hi,

 

I have the same Issue on my Polycom Trio 8800 

UC Software Version 5.4.4.7776

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 DTMF not working

Hello jaypee,

welcome to the Polycom Community.

Please upgrade to the latest software UC Software 5.4.5.9111

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4