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Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

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Advisor

Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

Trio 8800 5.9.1.10906 in Hybrid Mode

SFB Line 1

SIP Line 2

Zoom Line 3 ( Unrigestered )

Bluejeans Line 4 ( Unrigestered )

-What is happening is when a BlueJeans meeting is sent to the polycom email to use the Join ( One Touch) option, the polycom thinks it is Zoom meeting instead of Bluejeans and starts the Zoom interface instead of the BJ, and of course meeting is not joined.

-Joining any meeting using the manual way, ( clicking the Zoom or BJ button and enter the meeting ID) is working.

Any clue why the Exchange or the polycom extract the wrong information from the BJ meeting?

7 REPLIES 7
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Frequent Advisor

Re: Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

Hi,

you'll have to enable the automatic digitmap line switching for each line's dialplan.

 

In your case import the Zoom-Unregistered-L3.cfg & BJN-Unregistered-L4.cfg and then the Exchange-Multi-EcoSystem.cfg where you can edit if required exchange.meeting.parseAllowedSipUriDomains only to include the Zoom & BJ domains and it should work fine.

 

BR
Chris

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Advisor

Re: Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

Thanks for the instructions, however why the polycom is not saving the third line of the Exchange eco

 

  • exchange.meeting.parseAllowedSipUriDomains="zoomcrc.com,zoom.us,zoomus.com,bjn.vc,webex.com,plcm.vc,chime.in"
  • exchange.meeting.parseEmailsAsSipUris="1"
  • exchange.meeting.parseOption="All" /> ( that one is not saved after importing or no matter the method even backup and restore.

Thanks

Message 3 of 8
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Polycom Employee & Community Manager

Re: Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

Hello @eerspoly ,

 

Welcome back to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Jan 14, 2015 Question: Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

From the XSD file:

 

<xsd:attribute ref="exchange.meeting.parseOption">
<xsd:annotation><xsd:documentation>enum allowed values: "All" "Location" "LocationAndSubject" "Description", default "All".</xsd:documentation></xsd:annotation>
</xsd:attribute>

The above is a standard value and these are not shown in the backup.

 

If you still have issues, and nobody else can help, please open a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
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Advisor

Re: Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

the digitmap i have for Zoom is

  • dialplan.3.digitmap="sip\:x.\.x.\@zoomcrc\.com|sip\:x.\@zoomcrc\.com|x.\.x.\@zoomcrc\.com|x.\@zoomcrc\.com|xxxxxxxxx.T|xxxxxxxxxx|"

 

The digitmap I have for Bluejeans is

  • dialplan.4.digitmap="sip\:x.\.x.\@bjn\.vc|sip\:x.\@bjn\.vc|x.\.x.\@bjn\.vc|x.\@bjn\.vc|xxxxxxxxx.T|xxxxxxxxxx|"

The issue stil the same Bluejeans meetings are opened with Zoom. i belive it has to do with that Zoom has the first sip in the digitmap and it is going always. i will try to switch the lines and report if Bluejeans took over or not.

I als tried |( not working at all )

  • dialplan.3.digitmap="^.+@zoomcrc\.com$"
  • dialplan.4.digitmap="^.+@bjn\.vc$"
Message 5 of 8
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Advisor

Re: Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

I swapped Line 3 with line 4 so Bluejeans is now 3 and Zoom in now 4 and it is confirmed that meetings are sent to BlueJeans now instead of Zoom, confirming it has to do with the digitmap and the sip.

not sure what causing this because all files exist suffer from the exact symptom.

Message 6 of 8
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Polycom Employee & Community Manager

Re: Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

Hello @eerspoly ,

 

The files supplied by @Chris-M-Cy  work perfectly well if you import them as suggested.

 

You told us >here< you had Line 1 SfB, Line 2 openSIP, Line 3 Zoom and Line 4 BlueJeans.

 

Yet >here< your config showed Zoom at line 2.


Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
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Advisor

Re: Trio 8800 Hybrid Mode SFB SIP ZOOM BJ

I imported the files as is and the issue is still the same, if Zoom and BlueJeans are both configured, the JOIN button opens Zoom meeting eventhough the meeting is a Bluejeans. The actual Button on the Poly itself is working fine..ONLY the Join 

 

The config file that you are refering >here<. is not mine it is in Document Polycom T2995444

and I refered to it only to ask if the port 5061 and proxy is making any difference.

Message 8 of 8