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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Trio 8800 Issue on SIP audio
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03-26-2018 03:43 AM
When we place SIP calls, there is disturbance sound/eco coming from speaker when a user speaks. The disturbance is only happening when user talks, when remote user talks there is no issue hearing the audio.
Also when connected to Computer via Bluetooth audio/cable there is no such issue. Its happening only on SIP/VOIP calls.
Steps Tried –
Updated firmware to latest – No Change
Enable /Disable Noiseblock from settings
Currently using firmware – 5.5.3.3517
Any solution to resolve this issue?
Solved! Go to Solution.
Accepted Solutions
05-13-2018 01:16 AM
Hello,
Its happening on all Sip / SFB/ Bluetooth / Usb calls.
for both incoming and outgoing calls, the disturbance audio is heard while some one speaks from our end. receiver audio is heard perfectly but the moment when some one speaks from our end the disturbance sound comes from speakers.
we are located in Dubai, the device is currently out of warranty. i understand the issues is purely hardware based so some one please advice me a place where we can take it for service.
Regards-
Randhir
03-27-2018 10:22 PM
Which is it, audio disturbance, or echo? They two issues have very different causes.
Echo heard is usually an issue at the far end.
Are you having this issue when calling different parties, or is the issue only whencalling a particular party?
What infrastructure is the Trio registered to? what is handling the call control?
What audio codec is being utilised when the issue is observed?
Regards
Shane
04-05-2018 06:17 AM
Hi,
Its an Disturbance audio, its very high when a user speaks & volume is high.
this issue is there for all outgoing calls made using SIP.
our trio 8800 is connected to avya ip500 SIP.
Audio codec - are set on default.
Current software version : 5.5.2.11217
is this related to an hardware issue ?
04-09-2018 01:43 AM
Hello all,
welcome to the Polycom Community.
Is this only using a SIP pabx aka an outgoing trunk or also on a pure IP call?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-13-2018 01:16 AM
Hello,
Its happening on all Sip / SFB/ Bluetooth / Usb calls.
for both incoming and outgoing calls, the disturbance audio is heard while some one speaks from our end. receiver audio is heard perfectly but the moment when some one speaks from our end the disturbance sound comes from speakers.
we are located in Dubai, the device is currently out of warranty. i understand the issues is purely hardware based so some one please advice me a place where we can take it for service.
Regards-
Randhir
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