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Trio 8800 Low Memory notification

lukasz.romanik@aptushealth.com
Occasional Visitor

Trio 8800 Low Memory notification

Hello,

 

In my company we have about 10 Polycom RealPresence Trio 8800 deployed. In the past 2 or 3 months we have been experiencing some Audio performance degradation in about %50 of the conferance meetings. I also noticed that "Low Memory" message is randomly showing up on all of the devices. I've checked every possible option to find is there a way to free up the memory but NO LUCK. I also haven't seen a single article that would mention any "low memory" issues. I tried Facroty Reset of the device but after some time that device also get's the "Low memory" notification.

Tried all avaiable Firmware versions (currently running the newest one on all devices 5.5.2.11217).

Tried installing that firmware via Web UI or USB stick - same results.

 

I can see in the Logs the low memory message:

1213010444|so   |5|00|Low system memory: 13.1% (68505600/519880704) MessagesMissed:900
1213020448|so   |5|00|Low system memory: 12.4% (64737280/519880704) MessagesMissed:900
1213030452|so   |5|00|Low system memory: 12.7% (66093056/519880704) MessagesMissed:900
1213040452|so   |5|00|Low system memory: 12.2% (63606784/519880704) MessagesMissed:899
1213043900|cfg  |5|00|Prm|Parameter dialplan.x.lyncDigitmap.timeOut requested type 0 but is of type 2
1213043901|so   |5|00|Invalid Lync RTP video port range configuration start port: 50020 end port: 5429. Using defaults
1213050456|so   |5|00|Low system memory: 12.0% (62889984/519880704) MessagesMissed:900
1213060456|so   |5|00|Low system memory: 12.0% (62709760/519880704) MessagesMissed:899
1213070500|so   |5|00|Low system memory: 11.8% (61538304/519880704) MessagesMissed:900
1213080500|so   |5|00|Low system memory: 11.6% (60588032/519880704) MessagesMissed:899
1213090500|so   |5|00|Low system memory: 12.3% (64200704/519880704) MessagesMissed:899
1213093923|cfg  |5|00|Prm|Array parameter 1587 is out of range
5020007.874|lic  |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976
5020012.935|pgui |5|00|Received personal directory [0]
5020013.808|so   |5|00|Low system memory: 14.4% (75059200/519880704)
5020054.911|AuthS|5|00|Truncating label from AuthSvc
5020054.913|Devic|5|00|Truncating label from DevicePairingService
5020054.932|proxy|5|00|Truncating label from proxyService
5020054.933|WADSe|5|00|Truncating label from WADService
1213094027|cfg  |5|00|Prm|Parameter dialplan.x.lyncDigitmap.timeOut requested type 0 but is of type 2
1213103939|so   |5|00|Low system memory: 15.7% (81735680/519880704) MessagesMissed:900
1213110033|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:Julie.Orr@physiciansinteractive.com%3Bgruu%3Bopaque%3Dapp:conf:focus:id:XQWG5PLL%3Bsubject%3DJulie Orr ) Output Url(sip:Julie.Orr@physiciansinteractive.com%3Bgruu%3Bopaque%3Dapp:conf:focus:id:XQWG5PLL%3Bsubject%3DJulie Orr ) isCallLogRejoin(0) Subject Exist(0)
1213110035|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1213110035|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1213113939|so   |5|00|Low system memory: 14.9% (77553664/519880704) MessagesMissed:899

 

Please let me know if there is a way that I could prevent those devices from running out of memory.

 

PS. removing the logs or logging didn't work - still getting the message about the memory being low.

 

Please help,

 

Regards,

Lukasz

 

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 Low Memory notification

Hello lukasz.romanik@aptushealth.com,

welcome to the Polycom Community.

The issue is that this is a hosted Office 365 issue where our partner Microsoft is hosting an old withdrawn software.

 

In order to do this use the Skype for Business Online PowerShell Module as described by my colleague Jeff Schertz => here <= as the EnableDeviceUpdate parameter is set to True by default.

 

There is a couple of posts already => here <=

 

You need to disable the software update on the O365 end and manually upgrade as shown => here <=

 

Btw the current latests software is 5.5.2.11391

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2