In my company we have about 10 Polycom RealPresence Trio 8800 deployed. In the past 2 or 3 months we have been experiencing some Audio performance degradation in about %50 of the conferance meetings. I also noticed that "Low Memory" message is randomly showing up on all of the devices. I've checked every possible option to find is there a way to free up the memory but NO LUCK. I also haven't seen a single article that would mention any "low memory" issues. I tried Facroty Reset of the device but after some time that device also get's the "Low memory" notification.
Tried all avaiable Firmware versions (currently running the newest one on all devices 18.104.22.16817).
Tried installing that firmware via Web UI or USB stick - same results.
I can see in the Logs the low memory message:
1213010444|so |5|00|Low system memory: 13.1% (68505600/519880704) MessagesMissed:900 1213020448|so |5|00|Low system memory: 12.4% (64737280/519880704) MessagesMissed:900 1213030452|so |5|00|Low system memory: 12.7% (66093056/519880704) MessagesMissed:900 1213040452|so |5|00|Low system memory: 12.2% (63606784/519880704) MessagesMissed:899 1213043900|cfg |5|00|Prm|Parameter dialplan.x.lyncDigitmap.timeOut requested type 0 but is of type 2 1213043901|so |5|00|Invalid Lync RTP video port range configuration start port: 50020 end port: 5429. Using defaults 1213050456|so |5|00|Low system memory: 12.0% (62889984/519880704) MessagesMissed:900 1213060456|so |5|00|Low system memory: 12.0% (62709760/519880704) MessagesMissed:899 1213070500|so |5|00|Low system memory: 11.8% (61538304/519880704) MessagesMissed:900 1213080500|so |5|00|Low system memory: 11.6% (60588032/519880704) MessagesMissed:899 1213090500|so |5|00|Low system memory: 12.3% (64200704/519880704) MessagesMissed:899 1213093923|cfg |5|00|Prm|Array parameter 1587 is out of range 5020007.874|lic |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976 5020012.935|pgui |5|00|Received personal directory  5020013.808|so |5|00|Low system memory: 14.4% (75059200/519880704) 5020054.911|AuthS|5|00|Truncating label from AuthSvc 5020054.913|Devic|5|00|Truncating label from DevicePairingService 5020054.932|proxy|5|00|Truncating label from proxyService 5020054.933|WADSe|5|00|Truncating label from WADService 1213094027|cfg |5|00|Prm|Parameter dialplan.x.lyncDigitmap.timeOut requested type 0 but is of type 2 1213103939|so |5|00|Low system memory: 15.7% (81735680/519880704) MessagesMissed:900 1213110033|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:Julie.Orr@physiciansinteractive.com%3Bgruu%3Bopaque%3Dapp:conf:focus:id:XQWG5PLL%3Bsubject%3DJulie Orr ) Output Url(sip:Julie.Orr@physiciansinteractive.com%3Bgruu%3Bopaque%3Dapp:conf:focus:id:XQWG5PLL%3Bsubject%3DJulie Orr ) isCallLogRejoin(0) Subject Exist(0) 1213110035|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel 1213110035|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel 1213113939|so |5|00|Low system memory: 14.9% (77553664/519880704) MessagesMissed:899
Please let me know if there is a way that I could prevent those devices from running out of memory.
PS. removing the logs or logging didn't work - still getting the message about the memory being low.
welcome to the Polycom Community.
The issue is that this is a hosted Office 365 issue where our partner Microsoft is hosting an old withdrawn software.
In order to do this use the Skype for Business Online PowerShell Module as described by my colleague Jeff Schertz => here <= as the EnableDeviceUpdate parameter is set to True by default.
There is a couple of posts already => here <=
You need to disable the software update on the O365 end and manually upgrade as shown => here <=
Btw the current latests software is 22.214.171.12491
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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