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Trio 8800 Multiple SIP providers - Ringcentral, Zoom and Chime

Occasional Visitor

Trio 8800 Multiple SIP providers - Ringcentral, Zoom and Chime

I have searched through for an answer to problem which got us close but still missing one piece.


Goal is to have 3 line setup on the Trio for our converence rooms to quickly connect to different SIP providers.


1. RingCentral

2. Zoom

3. Amazon Chime.


By using the base configuration of Skype for Business, can get #2 and #3 however can't add #1.  


By using the configuration with RingCentral we can achieve #1 but can't find a means for getting #2 and #3.


We also want to tie this to 0365 for calendar.


Has anyone been able to solve this issue?

Message 1 of 4
Esteemed Contributor

Re: Trio 8800 Multiple SIP providers - Ringcentral, Zoom and Chime

Hi @johndstu,


if i understand you correctly, you don´t even use SfB, right? So change the profile to "generic" and have a look at the FAQ:




Message 2 of 4
Polycom Employee & Community Manager

Re: Trio 8800 Multiple SIP providers - Ringcentral, Zoom and Chime

Hello @johndstu ,


welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:


  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here


Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

I suggest you check Example 3 => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Occasional Visitor

Re: Trio 8800 Multiple SIP providers - Ringcentral, Zoom and Chime

Thank you for the recommendations, and I'll try those out today and revert back with my findings.


Here are the detials of the phone:


Phone Information

Phone Model Trio 8800

Part Number 3111-65290-001 Rev:A

MAC Address 64:16:7F:4E:E0:B0

Wi-Fi MAC Address 64:16:7F:4E:E0:B1

Bluetooth MAC Address 64:16:7F:4E:E0:B2 I

P Address

UC Software Version

Message 4 of 4