Plantronics + Polycom. Now together as Poly Logo

Trio 8800 - Network traffic to Polycom Cloud

SOLVED
Highlighted
Occasional Contributor

Trio 8800 - Network traffic to Polycom Cloud

Hello!

 

We are using Trio 8800 paired with Visual+ or VisualPro. We've seen, that each Trio and each Visual+ generates network traffic to Polycom Cloud 104.210.158.192 by default, which will be blocked by our firewalls. We are provisioning the Polycom devices by RPRM on-premise and do not use any Polycom Cloud Service, so there is no use for that traffic.

 

To prevent this traffic and to reduce network load, on RPRM we've set the configuration attributes feature.da.enabled="0", feature.obitalk.enabled="0" and feature.pcc.enabled="0" for each Trio.

 

Now there is network traffic left from Visual+ to Polycom Cloud. Please tell me, how to eliminate this traffic too.

 

Best regards,

LeoK

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 - Network traffic to Polycom Cloud

Hello @LeoK 

 

I double-checked this prior to replying and this is working as designed.

 

The Cloud features are not disabled on the Visual+ if turned off on the Trio side. You will need to manually login to each Visual+ and load a configuration to disable this.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 - Network traffic to Polycom Cloud

Hello @LeoK ,

 

Welcome back to the Poly Community.


Simply set the same configuration on the Visual+. Usually, the configuration is shared to the Visual+ but I assume there is some analytics being sent by the Visual+ as well so try importing the CFG via the Web Interface.

 

If you require official guidelines we would need to see this in support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Trio 8800 - Network traffic to Polycom Cloud

Thanks for Information. We use RPRM for central and automated provisioning of all Polycom devices in our network. So configuring paired Visual+ manually via Web Interface to set the attributes will not work. There should be a way ==> to set the attributes feature.da.enabled="0", feature.obitalk.enabled="0" and feature.pcc.enabled="0" by RPRM separately even for paired Visual+ or ==> to inherite the attributes feature.da.enabled="0", feature.obitalk.enabled="0" and feature.pcc.enabled="0" from Trio to the paired Visual+ (When analytics for Trio are disabled, why should analytics stay enabled for the paired Visual+?) I will open a support ticket. Best regards, LeoK
Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 - Network traffic to Polycom Cloud

Hello @LeoK 

 

I double-checked this prior to replying and this is working as designed.

 

The Cloud features are not disabled on the Visual+ if turned off on the Trio side. You will need to manually login to each Visual+ and load a configuration to disable this.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4