Good evening
We're having an odd issue with restarting Trio 8800s using Enoten UDM Pro and also via the Rest API.
We can restart the devices from the web interface, but any attempt to restart via the rest API (which UDM Pro uses) fails with a 404 error.
If we try to restart via powershell, we get a similar error.
The admin password has been changed from the default, and the devices are running firmware version 5.9.0.11421.
Has anyone come across this, or can suggest a solution?
For info, powershell that gives the 404 error:
-------
$adminpass = 'our non-default password' $iptoreboot ="IP address of single trio device" $source = @" using System; using System.Net; using System.Net.Security; using System.Security.Cryptography.X509Certificates; public class ServerCertificateValidationCallback { public static void Ignore() { ServicePointManager.ServerCertificateValidationCallback += delegate (Object obj, X509Certificate certificate, X509Chain chain, SslPolicyErrors errors) { return true; }; } } "@ Add-Type $source [System.Net.ServicePointManager]::[serverCertificateValidationCallback]::Ignore(); #1. Default User $User = "Polycom" #1. Create credentials in correct format for REST API request $PWord = ConvertTo-SecureString -String $adminpass -AsPlainText -Force $Credential = New-Object -TypeName "System.Management.Automation.PSCredential" -ArgumentList $User, $PWord #1. Create URI to issue command to $resart2 = "https://" + $IPtoReboot + "/api/v1/mgmt/network/info" $restartURI = "http://" + $IPtoReboot + "/api/v1/mgmt/device/safeRestart/" #1. Issue restart command Invoke-RestMethod -uri $restartURI -method POST -Credential $credential -ContentType "application/json" | Fl #1. return status echo "Status: 2000 is succesful command" echo "Status: 3000 is unsuccesful command"
This results in:
Invoke-RestMethod : The remote server returned an error: (404) Not Found.
Thanks in advance.
Hello @Mark_EMC ,
Welcome to the Poly Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Jun 05, 2018 Question: Do Poly Phones support a REST API?
Resolution: Please => here <=
No logs so we are unable to help.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Thanks for the reply.
I'd had a look at that document before posting, and the sample there gives the same result.
This is the log from UDM pro for the reboot:
2019-10-10_11:11:34.841 [HttpClient@1474072872-12261] ERROR com.eventzero.bridge.polycom.PolycomRestApiService - Unable to send Polycom Rest API command: /api/v1/mgmt/safeRestart to http://10.200.15.205, Status Code: 404 2019-10-10_11:11:34.841 [HttpClient@1474072872-12261] INFO com.eventzero.bridge.ProvisioningServerService - Rebooting using sip message 0004f2feee44: 10.200.15.205 2019-10-10_11:11:36.935 [HttpClient@1474072872-1506] ERROR com.eventzero.bridge.polycom.PolycomRestApiService - Unable to send Polycom Rest API command: /api/v1/mgmt/safeRestart to http://10.200.15.205, Status Code: 404 2019-10-10_11:11:36.935 [HttpClient@1474072872-1506] INFO com.eventzero.bridge.ProvisioningServerService - Rebooting using sip message 0004f2feee44: 10.200.15.205
System log from the Trio:
10-10 11:11:05.780 W/PLCM ( 1290): 1010111105|app1 |3|00|[AppExchangeUiC]Stopped EC WPAD timer 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|[AppExchangeUiC::requestNIInterface] 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|[AppExchangeUiC::requestNIInterface user EconfRoom2 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Request(-1)nisvc,(891)NIWPADPacReqMsgKey,(-1)app,(22),(Expiry,TransactionId,Time,Type):(-1,-1,1570702265,0)IndicationLevel:(200) 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|PacA:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Valid,Password Valid,nAddrs:0, Type/Address: 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(104)FetchWpadPac 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|PacF:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address: 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Response(-1)nisvc,(-1),(-1)app,(22),(Expiry,TransactionId,Time,Type):(-1,-1,1570702265,1)IndicationCode:(400) 10-10 11:11:05.780 W/PLCM ( 1290): 1010111105|app1 |3|00|[CWPADServiceEwsRsp::execute] PAC file failed with '' 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|sendWPADContent: Error Code -1 10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|sendWPADContent: '0' to exchange and timer 0 10-10 11:11:05.780 W/PLCM ( 1290): 1010111105|app1 |3|00|[AppExchangeUiC]started timer to fetch after 90 sec 10-10 11:11:05.820 I/PLCM ( 1290): 1010111105|app1 |2|00| Proxy For Exchange 10-10 11:11:05.820 D/PLCM ( 1290): 1010111105|app1 |1|00|[LyncStatusInfo::handleLocalEvents] Updating individual element 10-10 11:11:05.820 V/PLCM ( 1290): 1010111105|app1 |0|00|[LyncStatusInfo::findNodeAndUpdate] Module=WPAD', elementName='WPAD_EXCHANGE_PROXY', value='' 10-10 11:11:05.820 V/PLCM ( 1290): 10-10 11:11:23.530 I/PLCM ( 1290): 1010111123|app1 |2|00|Exit LPM, enable LCV 10-10 11:11:23.530 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nIndicator = 65 10-10 11:11:23.530 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nState = 0 10-10 11:11:23.530 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nIndicator = 0 10-10 11:11:23.540 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nState = 0
I'm working with Enoten on the issue as well, but we're not having much luck.
The Rest API is enabled within the web interface of the Trio, and other API commands work (but only GET ones).
Hello @Mark_EMC ,
We were not aware you already checked the FAQ as you did not provide this information when posting.
The log snipped you provided is not the correct type of logging aka the UCS Application log (I have added this to the FAQ).
The FAQ examples have all been tested by myself but I cannot provide free support via the Poly community.
The next step is a support ticket if nobody else wants to try and help you.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Thanks Steffen
This is the UCS log from a restart request. I cleared the UCS log before sending the reboot, and its set to All level.
1010133020|httpd|0|00|BasicCheck 1010133020|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133020|httpd|0|00|authFunc returned: 1 1010133020|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/ 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|app1 |0|00| Hoteling getInstance 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/page_content.css 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/jquery.js 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/main_page.css 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/util.js 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/main_page.js 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/page_content.js 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/logo.png 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon-caution_message.gif 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/popup_close.png 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/position.png 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/h.png 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/sv.png 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/crosshairs.png 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/ 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon_down_arrow.png 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon_right_arrow.png 1010133030|app1 |0|00| Hoteling getInstance 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/Trio8800.jpg 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Settings/DectSettings/dectStatus 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/lyncInterop 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/DefaultPasswordCheck 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/main_page.css 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/page_content.css 1010133030|httpd|0|00|BasicCheck 1010133030|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133030|httpd|0|00|authFunc returned: 1 1010133030|httpd|0|00|Basic Authenticated 1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/jquery.js 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/util.js 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/page_content.js 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/main_page.js 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/logo.png 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon-caution_message.gif 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/popup_close.png 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/position.png 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/h.png 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/sv.png 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/crosshairs.png 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/Trio8800.jpg 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Settings/DectSettings/dectStatus 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/lyncInterop 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/DefaultPasswordCheck 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/maxLines 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/availableTones 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/home.htm 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Utilities/loginHistory 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|nisvc|2|00|Request(-1)nisvc,(889)NIResolveReqMsgKey,(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(30000,73,1570710631,0)IndicationLevel:(200) 1010133031|nisvc|2|00|PacA:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Valid,Password Valid,nAddrs:0, Type/Address: 1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(103)ProxyResolve 1010133031|nisvc|2|00|PacF:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address: 1010133031|nisvc|2|00|ProxyResolve-PD:ProxyData:UserName Valid,Password Valid,nAddrs:1, Type/Address:(0/), 1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder 1010133031|nisvc|2|00|Response(-1)nisvc,(-1),(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,73,1570710631,1)IndicationCode:(200) Success 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif 1010133031|copy |*|00|Server '10.184.80.44' said 'languages/Website_dictionary_language_en-gb.xml' is not present 1010133031|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml 1010133031|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty 1010133031|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache 1010133031|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/maxLines 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/availableTones 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/home.htm 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Utilities/loginHistory 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages 1010133031|httpd|0|00|BasicCheck 1010133031|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133031|httpd|0|00|authFunc returned: 1 1010133031|httpd|0|00|Basic Authenticated 1010133031|nisvc|2|00|Request(-1)nisvc,(889)NIResolveReqMsgKey,(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(30000,74,1570710631,0)IndicationLevel:(200) 1010133031|nisvc|2|00|PacA:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Valid,Password Valid,nAddrs:0, Type/Address: 1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(103)ProxyResolve 1010133031|nisvc|2|00|PacF:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address: 1010133031|nisvc|2|00|ProxyResolve-PD:ProxyData:UserName Valid,Password Valid,nAddrs:1, Type/Address:(0/), 1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder 1010133031|nisvc|2|00|Response(-1)nisvc,(-1),(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,74,1570710631,1)IndicationCode:(200) Success 1010133031|copy |*|00|Server '10.184.80.44' said 'languages/Website_dictionary_language_en-gb.xml' is not present 1010133031|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml 1010133031|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty 1010133031|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache 1010133031|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash 1010133032|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/menu_arrow.png 1010133032|httpd|0|00|BasicCheck 1010133032|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133032|httpd|0|00|authFunc returned: 1 1010133032|httpd|0|00|Basic Authenticated 1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif 1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/viewlogs.htm 1010133034|httpd|0|00|BasicCheck 1010133034|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133034|httpd|0|00|authFunc returned: 1 1010133034|httpd|0|00|Basic Authenticated 1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/ 1010133034|httpd|0|00|BasicCheck 1010133034|httpd|0|00|Checking with Basic Authentication (Polycom) 1010133034|httpd|0|00|authFunc returned: 1 1010133034|httpd|0|00|Basic Authenticated 1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif 1010133034|app1 |0|00| Hoteling getInstance
Completely understand that you can't provide free support. If no-one else has any suggestions, I'll open a support case. I believe we have the ability to do so.
Thanks