Trio 8800 Rest API restart failing

Mark_EMC · ‎10-09-2019

Good evening

We're having an odd issue with restarting Trio 8800s using Enoten UDM Pro and also via the Rest API.

We can restart the devices from the web interface, but any attempt to restart via the rest API (which UDM Pro uses) fails with a 404 error.

If we try to restart via powershell, we get a similar error.

The admin password has been changed from the default, and the devices are running firmware version 5.9.0.11421.

Has anyone come across this, or can suggest a solution?

For info, powershell that gives the 404 error:

-------

$adminpass = 'our non-default password'
$iptoreboot ="IP address of single trio device"



$source = @"
using System;
using System.Net;
using System.Net.Security;
using System.Security.Cryptography.X509Certificates;

public class ServerCertificateValidationCallback
{
public static void Ignore()
{
ServicePointManager.ServerCertificateValidationCallback += delegate (Object obj, X509Certificate certificate, X509Chain chain, SslPolicyErrors errors)
{
return true;
};
}

}
"@

Add-Type $source

[System.Net.ServicePointManager]::[serverCertificateValidationCallback]::Ignore();
#1. Default User
$User = "Polycom"
#1. Create credentials in correct format for REST API request
$PWord = ConvertTo-SecureString -String $adminpass -AsPlainText -Force
$Credential = New-Object -TypeName "System.Management.Automation.PSCredential" -ArgumentList $User, $PWord
#1. Create URI to issue command to
$resart2 = "https://" + $IPtoReboot + "/api/v1/mgmt/network/info"
$restartURI = "http://" + $IPtoReboot + "/api/v1/mgmt/device/safeRestart/"
#1. Issue restart command
Invoke-RestMethod -uri $restartURI -method POST -Credential $credential -ContentType "application/json" | Fl
#1. return status
echo "Status: 2000 is succesful command"
echo "Status: 3000 is unsuccesful command"

This results in:

Invoke-RestMethod : The remote server returned an error: (404) Not Found.

Thanks in advance.

SteffenBaierUK · ‎10-09-2019

Hello @Mark_EMC ,

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Jun 05, 2018 Question: Do Poly Phones support a REST API?

Resolution: Please => here <=

No logs so we are unable to help.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Mark_EMC · ‎10-10-2019

Thanks for the reply.

I'd had a look at that document before posting, and the sample there gives the same result.

This is the log from UDM pro for the reboot:

2019-10-10_11:11:34.841 [HttpClient@1474072872-12261] ERROR com.eventzero.bridge.polycom.PolycomRestApiService - Unable to send Polycom Rest API command: /api/v1/mgmt/safeRestart to http://10.200.15.205, Status Code: 404
2019-10-10_11:11:34.841 [HttpClient@1474072872-12261] INFO com.eventzero.bridge.ProvisioningServerService - Rebooting using sip message 0004f2feee44: 10.200.15.205
2019-10-10_11:11:36.935 [HttpClient@1474072872-1506] ERROR com.eventzero.bridge.polycom.PolycomRestApiService - Unable to send Polycom Rest API command: /api/v1/mgmt/safeRestart to http://10.200.15.205, Status Code: 404
2019-10-10_11:11:36.935 [HttpClient@1474072872-1506] INFO com.eventzero.bridge.ProvisioningServerService - Rebooting using sip message 0004f2feee44: 10.200.15.205

System log from the Trio:

10-10 11:11:05.780 W/PLCM ( 1290): 1010111105|app1 |3|00|[AppExchangeUiC]Stopped EC WPAD timer
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|[AppExchangeUiC::requestNIInterface] 
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|[AppExchangeUiC::requestNIInterface user EconfRoom2 
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Request(-1)nisvc,(891)NIWPADPacReqMsgKey,(-1)app,(22),(Expiry,TransactionId,Time,Type):(-1,-1,1570702265,0)IndicationLevel:(200)
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|PacA:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Valid,Password Valid,nAddrs:0, Type/Address:
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(104)FetchWpadPac
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|PacF:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|nisvc|2|00|Response(-1)nisvc,(-1),(-1)app,(22),(Expiry,TransactionId,Time,Type):(-1,-1,1570702265,1)IndicationCode:(400)
10-10 11:11:05.780 W/PLCM ( 1290): 1010111105|app1 |3|00|[CWPADServiceEwsRsp::execute] PAC file failed with ''
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|sendWPADContent: Error Code -1
10-10 11:11:05.780 I/PLCM ( 1290): 1010111105|app1 |2|00|sendWPADContent: '0' to exchange and timer 0
10-10 11:11:05.780 W/PLCM ( 1290): 1010111105|app1 |3|00|[AppExchangeUiC]started timer to fetch after 90 sec
10-10 11:11:05.820 I/PLCM ( 1290): 1010111105|app1 |2|00| Proxy For Exchange 
10-10 11:11:05.820 D/PLCM ( 1290): 1010111105|app1 |1|00|[LyncStatusInfo::handleLocalEvents] Updating individual element
10-10 11:11:05.820 V/PLCM ( 1290): 1010111105|app1 |0|00|[LyncStatusInfo::findNodeAndUpdate] Module=WPAD', elementName='WPAD_EXCHANGE_PROXY', value=''
10-10 11:11:05.820 V/PLCM ( 1290): 
10-10 11:11:23.530 I/PLCM ( 1290): 1010111123|app1 |2|00|Exit LPM, enable LCV
10-10 11:11:23.530 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nIndicator = 65
10-10 11:11:23.530 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nState = 0
10-10 11:11:23.530 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nIndicator = 0
10-10 11:11:23.540 V/PLCM ( 1290): 1010111123|app1 |0|00|MsgSoLineIcon: nState = 0

I'm working with Enoten on the issue as well, but we're not having much luck.

The Rest API is enabled within the web interface of the Trio, and other API commands work (but only GET ones).

SteffenBaierUK · ‎10-10-2019

Hello @Mark_EMC ,

We were not aware you already checked the FAQ as you did not provide this information when posting.

The log snipped you provided is not the correct type of logging aka the UCS Application log (I have added this to the FAQ).

The FAQ examples have all been tested by myself but I cannot provide free support via the Poly community.

The next step is a support ticket if nobody else wants to try and help you.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Mark_EMC · ‎10-10-2019

Thanks Steffen

This is the UCS log from a restart request. I cleared the UCS log before sending the reboot, and its set to All level.

1010133020|httpd|0|00|BasicCheck
1010133020|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133020|httpd|0|00|authFunc returned: 1
1010133020|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|app1 |0|00| Hoteling getInstance 

1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/page_content.css
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/jquery.js
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/main_page.css
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/util.js
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/main_page.js
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/page_content.js
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/logo.png
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon-caution_message.gif
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/popup_close.png
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/position.png
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/h.png
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/sv.png
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/crosshairs.png
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon_down_arrow.png
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon_right_arrow.png
1010133030|app1 |0|00| Hoteling getInstance 

1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/Trio8800.jpg
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Settings/DectSettings/dectStatus
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/lyncInterop
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/DefaultPasswordCheck
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/main_page.css
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/css/page_content.css
1010133030|httpd|0|00|BasicCheck
1010133030|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133030|httpd|0|00|authFunc returned: 1
1010133030|httpd|0|00|Basic Authenticated
1010133030|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/jquery.js
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/util.js
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/page_content.js
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/js/main_page.js
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/logo.png
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/icon-caution_message.gif
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/popup_close.png
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/position.png
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/h.png
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/sv.png
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/crosshairs.png
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/Trio8800.jpg
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Settings/DectSettings/dectStatus
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/lyncInterop
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/DefaultPasswordCheck
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/maxLines
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/availableTones
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/home.htm
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Utilities/loginHistory
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|nisvc|2|00|Request(-1)nisvc,(889)NIResolveReqMsgKey,(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(30000,73,1570710631,0)IndicationLevel:(200)
1010133031|nisvc|2|00|PacA:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Valid,Password Valid,nAddrs:0, Type/Address:
1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(103)ProxyResolve
1010133031|nisvc|2|00|PacF:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:
1010133031|nisvc|2|00|ProxyResolve-PD:ProxyData:UserName Valid,Password Valid,nAddrs:1, Type/Address:(0/),
1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder
1010133031|nisvc|2|00|Response(-1)nisvc,(-1),(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,73,1570710631,1)IndicationCode:(200) Success
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif
1010133031|copy |*|00|Server '10.184.80.44' said 'languages/Website_dictionary_language_en-gb.xml' is not present
1010133031|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml
1010133031|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty
1010133031|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache
1010133031|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/maxLines
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/availableTones
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/home.htm
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/Utilities/loginHistory
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/languages
1010133031|httpd|0|00|BasicCheck
1010133031|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133031|httpd|0|00|authFunc returned: 1
1010133031|httpd|0|00|Basic Authenticated
1010133031|nisvc|2|00|Request(-1)nisvc,(889)NIResolveReqMsgKey,(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(30000,74,1570710631,0)IndicationLevel:(200)
1010133031|nisvc|2|00|PacA:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Valid,Password Valid,nAddrs:0, Type/Address:
1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(103)ProxyResolve
1010133031|nisvc|2|00|PacF:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:
1010133031|nisvc|2|00|ProxyResolve-PD:ProxyData:UserName Valid,Password Valid,nAddrs:1, Type/Address:(0/),
1010133031|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder
1010133031|nisvc|2|00|Response(-1)nisvc,(-1),(-1)proxy,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,74,1570710631,1)IndicationCode:(200) Success
1010133031|copy |*|00|Server '10.184.80.44' said 'languages/Website_dictionary_language_en-gb.xml' is not present
1010133031|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml
1010133031|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty
1010133031|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache
1010133031|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash
1010133032|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/menu_arrow.png
1010133032|httpd|0|00|BasicCheck
1010133032|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133032|httpd|0|00|authFunc returned: 1
1010133032|httpd|0|00|Basic Authenticated
1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif
1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/viewlogs.htm
1010133034|httpd|0|00|BasicCheck
1010133034|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133034|httpd|0|00|authFunc returned: 1
1010133034|httpd|0|00|Basic Authenticated
1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/
1010133034|httpd|0|00|BasicCheck
1010133034|httpd|0|00|Checking with Basic Authentication (Polycom)
1010133034|httpd|0|00|authFunc returned: 1
1010133034|httpd|0|00|Basic Authenticated
1010133034|rest |0|00|At wappRestApiHandlerC::Handle. Received request is NOT for REST API handler. path=/images/ajax-loader.gif
1010133034|app1 |0|00| Hoteling getInstance

Completely understand that you can't provide free support. If no-one else has any suggestions, I'll open a support case. I believe we have the ability to do so.

Thanks

Trio 8800 Rest API restart failing

Trio 8800 Rest API restart failing

Re: Trio 8800 Rest API restart failing

Re: Trio 8800 Rest API restart failing

Re: Trio 8800 Rest API restart failing

Re: Trio 8800 Rest API restart failing