We are testing a Trio 8800 to be used as a basic sip endpoint for calling into zoom. We have the Visual+ for content to the display. UC Software version 220.127.116.1123.
We are able to SIP call zoom and display the content share on the display. Unfortunately we also have the content freeze after a period of time which requires the 8800 to hangup and reconnect to the zoom meeting. The 8800 and Visual+ are on the same vlan and same switch so connectivity should be good. Looking a the lgs on the visual+ I see the below. Has anyone else seen this problem?
We don't need this room to be a true zoom room, we just need quick content sharing and with no channel from the tv to the table for cables, having the visual+ as a remote enabler would seem like a good solution but if we can't solve the freezing will have to look elsewhere
1030100509|net |4|00|rtosNetwork: send_datagram() - could not send a UDP packet: no listening connection (0.0.0.0:4019). MessagesMissed:1 1030100510|mrdis|4|00|soVCPDisplaySink-0: VC4 decoder overrun MessagesMissed:1 1030100510|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:1 1030100921|mrdis|4|00|soVCPDisplaySink-0: VC4 decoder overrun 1030100921|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:2 1030100921|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:1 1030100923|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:2 1030101555|mrdis|4|00|soVCPDisplaySink-0: VC4 decoder overrun MessagesMissed:2 1030101555|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:3 1030101557|net |4|00|rtosNetwork: send_datagram() - could not send a UDP packet: no listening connection (0.0.0.0:4019). MessagesMissed:1 1030101559|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:1 1030101656|mrdis|4|00|soVCPDisplaySink-0: VC4 decoder overrun MessagesMissed:1 1030101656|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:2 1030101659|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:3 1030101659|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:1 1030103550|ptp |4|00|PTP errors: mChg:2 rRge:2 rRst:1 1030113139|mrdis|4|00|soVCPDisplaySink-0: VC4 decoder overrun MessagesMissed:2 1030113139|mrdis|4|00|onOverrun  onOverrun:2159 Video data , overrun:2
and the 8800 has these in it's logs
1030095949|so |4|00|SoStreamC::rtcpPktParsePSFBReport category 1 ERROR SSRC in FCI doesn't match 0 TxSSRCMsb(9f38) TxSSRCLsb(30e6), RxSSRC(20100909) exit 1030100009|pkt |4|00|rtpPktRxFromNet: received packet is not recognized as RTP MessagesMissed:7
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Is this a Trio running the Zoom Room UI aka the Trio does not show the "usual" UI but the Zoom UI instead or some kind of imported configuration?
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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