Solved: Re: Trio 8800 Teams Mode Calling

Odie817 · ‎01-19-2021

I am working with a Trio 8800 in Microsoft Teams base profile and was trying to get calling working. It would appear that there is no way to register the Poly with Cisco Call Manager while in this profile and that regular calling has to be conducted through call plan for Microsoft 365. Is this expected behavior? For reference I am running software version 7.0.0.4269. This phone was working and registered with Cisco when it was in SfB mode. After changing things over, the line settings are grayed out in the device web interface.

SteffenBaierUK · ‎01-19-2021

Hello @Odie817 ,

Welcome to the Poly Community.

Microsoft related questions are >here<

If in Teams mode the Trio 8800 can only support Teams.

The C60 can use Call Application Switching as outlined in the Microsoft FAQ:

July 21, 2020 Question: Can a Poly Trio C60 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?

Resolution: Have a look at the Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎01-19-2021

Hello @Odie817 ,

Welcome to the Poly Community.

Microsoft related questions are >here<

If in Teams mode the Trio 8800 can only support Teams.

The C60 can use Call Application Switching as outlined in the Microsoft FAQ:

July 21, 2020 Question: Can a Poly Trio C60 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?

Resolution: Have a look at the Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post