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Trio 8800 Time/date out of sync

Occasional Advisor

Trio 8800 Time/date out of sync



My new Trio 8800 says Time/date out of sync.  I have configured override DHCP's SNTP Server through the web UI and pointed the SNTP server to


I confirmed the phone has internet access and can ping


Please help! Thank you.


Model: Trio 8800

Software version:

Call Platform: NA

MAC: 64-16-7f-77-8f-a3


I attempted to attach a backup and got an error message from the forum: The attachment's 64167f778fa3_trio8800_01-01-1970_18-06.pbu content type (application/octet-stream) does not match its file extension and has been removed. 


Logs are attached.


Message 1 of 3
Occasional Advisor

Re: Trio 8800 Time/date out of sync

Nevermind I figured it.  Firewall was blocking NTP.

Message 2 of 3
Polycom Employee & Community Manager

Re: Trio 8800 Time/date out of sync

Hello all,


just in case someone else has a similar issue please follow:


Jan 28, 2013 Question: Time and Date flashing or unable to set NTP time correctly

Resolution: Please check => here <=


Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3