Trio 8800- Upload custom background on 5.7.1 Rev AC

Occasional Visitor

Trio 8800- Upload custom background on 5.7.1 Rev AC

Hello,

 

 

I was wondering if it is possible to change the background on the Trio device with the new software release. I was only able to find information to change the background for the Visual+ with parameter mr.bg.url.

 

I would like to upload custom logo to the Trio.

 

Please advise if anyone got this to work somehow. 

 

Thank you,

 

Aldair

Message 1 of 4
3 REPLIES
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Polycom Employee & Community Manager

Re: Trio 8800- Upload custom background on 5.7.1 Rev AC

Hello @Aldair,

 

welcome to the Polycom Community.

 

No this is not possible.If you believe this would be an important feature please check here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Trio 8800- Upload custom background on 5.7.1 Rev AC

Hi Steffen,

 

Thanks for the quick response. It is possible to do it in release 5.5.3AA, because the client wants to have the EagleEye camera and also wants to be able to customize the background image.

 

Thanks in advance,


Aldair

Message 3 of 4
Polycom Employee & Community Manager

Re: Trio 8800- Upload custom background on 5.7.1 Rev AC

Hello @Aldair,

 

as already explained the client needs to raise this as a feature request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4