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Trio 8800 Visual not detecting Logitech Camera C920

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Occasional Contributor

Trio 8800 Visual not detecting Logitech Camera C920

Hi

 

I have a Trio 8800 software version 5.44 and we purchased a Visual last week installed it but it's not detecting the Logitech C920 camera.

 

 

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Polycom Employee & Community Manager

Re: Trio 8800 Visual not detecting Logitech Camera C920

Hello Aria,

welcome to the Polycom Community.

The answer to this is pretty simple. The Visual+ only supports the Logitech C930 camera and nothing else.

 

A C920 is not compatible

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 Visual not detecting Logitech Camera C920

Hello Aria,

welcome to the Polycom Community.

The answer to this is pretty simple. The Visual+ only supports the Logitech C930 camera and nothing else.

 

A C920 is not compatible

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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