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Trio 8800 Zoom interoperability button stopped working

thomas55
Occasional Contributor

Trio 8800 Zoom interoperability button stopped working

The zip file posted to this thread used to work, but is now just going to fast busy when users push it.

 

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-Zoom-interoperability-to-the-Polycom-Trio/t...

 

anyone else experienced this problem?

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 Zoom interoperability button stopped working

Hello @thomas55,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Is this still an issue and could you post at least some basic logs ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
philliplyle
Regular Advisor

Re: Trio 8800 Zoom interoperability button stopped working

FYI, I've noticed that the Zoom button doesn't appear to work when a camera isn't attached to the Trio system, and goes to fast busy.   So if you can't do video, the call seems to just fail entirely, which maybe is by design.  Something to check.

Message 3 of 5
kpcyr
Occasional Visitor

Re: Trio 8800 Zoom interoperability button stopped working

I used the cfg file to setup a Zoom button.  Works on some Trios and not on others.  Get fast busy on those that don't work.  Not sure why, but discovered that if I do a factory reset on Trio, upload a working complete cfg file of a working Trio, sign into skype with the room account, it works or restores Trios that stop working.  Polycom has not come up with a solution why some work and some don't.  I've used the same software version on all Trios.  All trios are connected and paired to a visual plus with camera.  I've found if the visual plus is not paired to the Trio, then zoom doesn't work. Get fast busy.  Still trying to understand why this is happening.  

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 Zoom interoperability button stopped working

Hello @kpcyr ,

 

Welcome to the Poly Community.


Would you have a Poly reference starting usually with 1- for us so we could follow this up internally?

 

In addition, if not paired with a Visual+/VisualPro the Trie needs an additional configuration as explained in a post you replied to as well >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5