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Trio 8800 constantly prompting for admin password reset

BenB
Occasional Visitor

Trio 8800 constantly prompting for admin password reset

I have 3 new Trio 8800's that are doing the same thing.  We configured them for use with Zoom.  Every morning when we come it it has a prompt on the display to set the admin password.  This will also happen if I unplug the phone and have it reboot.  Same behavior if I issue a software update from the screen.  I think what is happening is that every night the phone is checking for software updates and then reverts to the reset password screen.  It is running the latest firmware that Zoom supports.  If I try to update to the latest firmware from the Poly site it reverts back to the Zoom level.

 

Any ideas?

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 constantly prompting for admin password reset

Hello @BenB ,

 

Welcome to the Poly Community.


I suggest you work with Zoom support. It sounds like the phone is being provisioned with the standard password.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
BenB
Occasional Visitor

Re: Trio 8800 constantly prompting for admin password reset

I did also open a ticket with Zoom when I posted this.

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