I have 3 new Trio 8800's that are doing the same thing. We configured them for use with Zoom. Every morning when we come it it has a prompt on the display to set the admin password. This will also happen if I unplug the phone and have it reboot. Same behavior if I issue a software update from the screen. I think what is happening is that every night the phone is checking for software updates and then reverts to the reset password screen. It is running the latest firmware that Zoom supports. If I try to update to the latest firmware from the Poly site it reverts back to the Zoom level.
Hello @BenB ,
Welcome to the Poly Community.
I suggest you work with Zoom support. It sounds like the phone is being provisioned with the standard password.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.