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Trio 8800 disable display to go on when WIFI group rekeying happens

SOLVED
Tom67
Occasional Advisor

Trio 8800 disable display to go on when WIFI group rekeying happens

Hi,

I wonder whether there is a setting that allows to controls whether or not the display on the Trio 8800 gets turned on when the WIFI group rekeying happens and the unit is in power saving mode?

 

Set up:

- Trio 8800 connected via WiFi(WPA2-PSK) and Power Saving feature enabled

- Firmware: 5.9.5.2830

 

Observed behaviour: My WiFi network performs a wifi group rekeying every 10 minutes. Although the unit is in power saving mode (screen turned off), the screen is turned on every time the rekeying happens which I find personally quite annoying. I'd appreciate if someone can point me to an option to configure this behaviour.

 

Below the relevant lines (for one occurrence) in the log file (sensitive information were masked with x/X):

 

01-12 02:56:47.170 W/brcm-audio-hfp(  130): adev_set_parameters 'screen_state=off'
01-12 02:56:47.180 D/NativeNfcBrcmPowerMode(  685): setPowerMode; state=2
01-12 02:56:47.180 D/PowerManagerNotifier(  502): sendNextBroadcast start: 2
01-12 02:56:47.190 D/NfcService(  685): NFC-C OFF
01-12 02:57:20.280 D/dalvikvm(  695): GC_CONCURRENT freed 385K, 17% free 3148K/3772K, paused 2ms+3ms, total 23ms
01-12 03:01:10.310 D/dalvikvm(  695): GC_CONCURRENT freed 389K, 17% free 3149K/3772K, paused 3ms+3ms, total 23ms
01-12 03:04:47.220 F/PLCM    (  881): 0112030447|wifi |*|00|wpa_supplicant state: GROUP_HANDSHAKE, BSSID: xx:xx:xx:xx:xx:xx, SSID: XXXXXX
01-12 03:04:47.230 I/wpa_supplicant(  761): wlan0: WPA: Group rekeying completed with xx:xx:xx:xx:xx:xx [GTK=CCMP]
01-12 03:04:47.230 F/PLCM    (  881): 0112030447|wifi |*|00|wpa_supplicant: IFNAME=wlan0 <3>WPA: Group rekeying completed with xx:xx:xx:xx:xx:xx [GTK=CCMP]
01-12 03:04:47.230 F/PLCM    (  881): 0112030447|wifi |*|00|wpa_supplicant state: COMPLETED, BSSID: xx:xx:xx:xx:xx:xx, SSID: XXXXXX
01-12 03:04:47.230 F/PLCM    (  881): 0112030447|wifi |*|00|wpa_supplicant state: GROUP_HANDSHAKE, BSSID: xx:xx:xx:xx:xx:xx, SSID: XXXXXX
01-12 03:04:47.230 I/wpa_supplicant(  761): wlan0: WPA: Group rekeying completed with xx:xx:xx:xx:xx:xx [GTK=CCMP]
01-12 03:04:47.230 F/PLCM    (  881): 0112030447|wifi |*|00|wpa_supplicant: IFNAME=wlan0 <3>WPA: Group rekeying completed with xx:xx:xx:xx:xx:xx [GTK=CCMP]
01-12 03:04:47.230 F/PLCM    (  881): 0112030447|wifi |*|00|wpa_supplicant state: COMPLETED, BSSID: xx:xx:xx:xx:xx:xx, SSID: XXXXXX
01-12 03:04:47.580 D/PowerManagerService(  502): wakeUp
01-12 03:04:47.580 I/PowerManagerService(  502): Waking up from sleep...
01-12 03:04:47.580 D/PowerManagerNotifier(  502): sendNextBroadcast start: 2
01-12 03:04:47.580 V/KeyguardServiceDelegate(  502): onScreenTurnedOn(showListener = com.android.internal.policy.impl.PhoneWindowManager$17@41e03a50)

 

 

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

Hello @Tom67 

 

the Android System is the same as it always has been so no change around this and WiFi. Usually, these phones are in a meeting Room so any form of power-saving would not come into play.

 

I have raised this internally as https://jira.poly.com/browse/EN-194828 which cannot be accessed by people outside of Poly but it has no actual customer behind it so it is not of any priority.

 

If your unit is still within warranty I urge you to raise this the way already outlined so we can attach this to an actual customer and track this.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 7 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

Hello @Tom67 ,

 

Welcome to the Poly Community.

There is no such parameter. Did this only happen after a software upgrade or is this a day 1 issue?

 

We would need to look at this in support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Tom67
Occasional Advisor

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

Hi @SteffenBaierUk

 

Thank you for your message. 

 

It is a day 1 observation as I recently started using the unit and the software has not been updated since.

 

I guess apart from trying to understand whether there is a configuration option for the observed, I also wanted to understand whether it is the default behaviour and other users have experienced the same. Given the manufacturer-friendly warranty period and support processes I felt that was reasonable before continuing.

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

Hello @Tom67 ,

 

Does your Trio also play an audible tone during this wakeup? Similar to the sound played when rebooted?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Tom67
Occasional Advisor

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

Hi @SteffenBaierUK,

 

No, it does not play an audible tone.

 

Thanks,

Tom

Message 5 of 8
Tom67
Occasional Advisor

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

To validate my observation, I  downgraded the unit to Poly UC Software version 5.94.6846 AA and made a reset to factory defaults.

 

The issue remained.

 

My guess what's happening here is that a Poly component is subscribing to the Android system events, including respective wifi events, and is not filtering these properly resulting in a call to turn on the screen and refresh the Polycom app drawer.

 

Message 6 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

Hello @Tom67 

 

the Android System is the same as it always has been so no change around this and WiFi. Usually, these phones are in a meeting Room so any form of power-saving would not come into play.

 

I have raised this internally as https://jira.poly.com/browse/EN-194828 which cannot be accessed by people outside of Poly but it has no actual customer behind it so it is not of any priority.

 

If your unit is still within warranty I urge you to raise this the way already outlined so we can attach this to an actual customer and track this.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 7 of 8
Tom67
Occasional Advisor

Re: Trio 8800 disable display to go on when WIFI group rekeying happens

Hi SteffenBaierUK,

 

Thank you for raising a Jira - much appreciated.

 

Unfortunately the unit is ~1.5 years-old.

 

Thanks,

Tom

Message 8 of 8