Plantronics + Polycom. Now together as Poly Logo

Trio 8800 firmware issue

SOLVED
Highlighted
VV
Occasional Contributor

Trio 8800 firmware issue

Hi Team,

 

We are having issue with some of the Trio's. Trio is currently on 5.5.2 and we have upgraded it to 5.5.4 from RPRM. However after couple of hours, it again going back to 5.5.2 automatically. Not sure what is happening . Any help on that is really apprisiated. Thanks.

Message 1 of 2
1 REPLY 1
Valued Contributor

Re: Trio 8800 firmware issue

See:

https://community.polycom.com/t5/Skype-for-Business/RealPresence-Trio-8800-Software-upgrade-problem/...

 

In RPRM search and add "Skype-DeviceUpdates-Disabled" at your global level.

Message 2 of 2