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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-17-2019 06:11 AM

HP Recommended

Hello,

 

I have a  Trio 8800 pairing with a Visual Plus and ii want to use the Eagle Eye Cube. When i connect the Eagle Eye Cube with usb to a PC and download the Companion App i can see the full functionality of the camera(e.g speaker framing and tracking)

 

When I connect the Eagle Eye Cube to Visual Plus and make calls only group framing and tracking supported. Speaker framing  seems not to be supported. 

 

My Trio is on 5.9.0.11421 and Eagle Eye Cube is on V1.10-00827

I tried to update the Cube Camera but when i connect it to Visual Plus it goes automatically on the above version.

 

My question is, could i set up a configuration file on Trio, with this version to support the speaker framing ability or is it a future version capability?

 

Thank you in advance for your time and responses.

Best regards,

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2019 10:37 AM

HP Recommended

Hello @giannisd ,

 

Welcome to the Poly Community.

 

This functionality should be added in the next UC Software 5.9.1 release. We are planning this for the end of this week.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎09-17-2019 10:37 AM

HP Recommended

Hello @giannisd ,

 

Welcome to the Poly Community.

 

This functionality should be added in the next UC Software 5.9.1 release. We are planning this for the end of this week.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-18-2019 04:13 AM

HP Recommended

Hello Steffen,

 

Thank you for your prompt answer.

 

Best regards.

Was this reply helpful? Yes No
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