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Trio 8800 integration with Visual Plus and Eagle Eye Cube USB

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Occasional Advisor

Trio 8800 integration with Visual Plus and Eagle Eye Cube USB

Hello,

 

I have a  Trio 8800 pairing with a Visual Plus and ii want to use the Eagle Eye Cube. When i connect the Eagle Eye Cube with usb to a PC and download the Companion App i can see the full functionality of the camera(e.g speaker framing and tracking)

 

When I connect the Eagle Eye Cube to Visual Plus and make calls only group framing and tracking supported. Speaker framing  seems not to be supported. 

 

My Trio is on 5.9.0.11421 and Eagle Eye Cube is on V1.10-00827

I tried to update the Cube Camera but when i connect it to Visual Plus it goes automatically on the above version.

 

My question is, could i set up a configuration file on Trio, with this version to support the speaker framing ability or is it a future version capability?

 

Thank you in advance for your time and responses.

Best regards,

 

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1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: Trio 8800 integration with Visual Plus and Eagle Eye Cube USB

Hello @giannisd ,

 

Welcome to the Poly Community.

 

This functionality should be added in the next UC Software 5.9.1 release. We are planning this for the end of this week.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: Trio 8800 integration with Visual Plus and Eagle Eye Cube USB

Hello @giannisd ,

 

Welcome to the Poly Community.

 

This functionality should be added in the next UC Software 5.9.1 release. We are planning this for the end of this week.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Advisor

Re: Trio 8800 integration with Visual Plus and Eagle Eye Cube USB

Hello Steffen,

 

Thank you for your prompt answer.

 

Best regards.

Message 3 of 3