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Trio 8800 not recognized by computer via USB

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Trio 8800 not recognized by computer via USB

I have several laptops and polycoms that arent being recognized by USB since a recent windows update. Since the update, when i plug in the USB, it doesnt pull up the file explorer with the People+ContentIP.exe folder. I have tried with several different laptops/surfaces and with several different polycoms. Polycom software is and the USB adapters are the ones given with the polycom.

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Polycom Employee & Community Manager

Re: Trio 8800 not recognized by computer via USB

Hello @Flight Center ,


welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


This was already reported => here <=

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


We are already tracking this via 1-12468386901 and 1-12347540071


A Microsoft ticket 14815893 was opened but in order to be updated please raise this and quote the relevant tickets mentioned above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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