We just switched all of our Poly Trio 8800 profiles from Skype for Business to Microsoft Teams. However, they keep switching back to Skype on its own. I tested one phone out by wiping it clean and restoring it to factory defaults, yet it changed over. Is there anything I can do to fix this? All phones are on version 22.214.171.12430 currently.
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Hello @darrinj95 ,
Welcome back to the Poly Community.
Most likely the phone is picking up a provisioning server from somewhere changing the profile from:
I suggest you check the logs:
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
Settings > Logging > Module Log Level Limits > Configuration > Event 3
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
It's the provisioning server. We still haven't switched completely over to Teams just yet, it appears to still be pointing to Skype. Come Friday that should do it. I wasn't sure if maybe there was something I was doing wrong, but looks like I was okay. Thanks for your help!
While I thought the provisioning server was causing this, I was wrong. After switching over on Friday to Teams, 5 phones switched back over to Skype. I couldn't figure out where those settings were that you gave me when on the web interface of the phone.
Via Simple Setup > Base Profile but you would need to figure out why the setting is overwritten.
I see it. I compared the configuration with another phone, the config file is completely different and it also shows the base profile set as Skype. I should just be able to export the config file from a working phone to one of the non-working phones, correct?