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Trio 8800 sip dialout drops after 10 digits!?

Occasional Contributor

Trio 8800 sip dialout drops after 10 digits!?

Hi guys

Dial out on the poly worked perfectly until we added a Konftel sip phone to our huddle room.  Dialout on the Konftel works ok.  


However, now on the Trio 8800 when we try to dial out with our usual 9-604-xxx-xxxx  the phone immediately goes to fast busy after 10 digits.   We do not get a chance to enter the last digit of the number.  So weird.  There was no config change on the unit, unless when we added the Konftel phone it might have disrupted something. 


For some reason the web gui is not allowing us to disable the dial plan.  Trying to export the config and change it there.  



Message 1 of 3
Polycom Employee & Community Manager

Re: Trio 8800 sip dialout drops after 10 digits!?

Hello @Weasel 


have a look here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Best regards


Steffen Baier


The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Trio 8800 sip dialout drops after 10 digits!?



I removed the dial plan from the Global SIP profile


It says if this is removed it will basically accept whatever you enter on the key pad - you may have to press the SEND softkey after entering the number with a 9 in front.

Message 3 of 3