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- Re: Trio 8800 upgrade problem
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09-16-2016 12:15 PM
I have a Trio 8800 product number 2201-65290-018 with firmware version 5.4.0.12197 that will not upgrade. I have tried renaming the upgrade image 5.4.0 Rev AA to sip.id with no luck. I have tried formating as well as a factory reset to try and solve the issue but still no help. Any suggestions would be grateful.
Solved! Go to Solution.
Accepted Solutions
09-16-2016 02:23 PM
Not sure what server you setup but the phone cannot find any sip.ld file
Please check your directory / server
Replied via a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-16-2016 12:33 PM
Please post a log of the phone
Replied via a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-16-2016 12:41 PM
Connection received from 192.168.40.50 on port 20393 [16/09 15:12:20.094] Read request for file <0004f2fce150.cfg>. Mode octet [16/09 15:12:20.094] File <0004f2fce150.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.094] Connection received from 192.168.40.50 on port 20041 [16/09 15:12:20.094] Read request for file <000000000000.cfg>. Mode octet [16/09 15:12:20.094] OACK: <blksize=4096,> [16/09 15:12:20.094] Using local port 3888 [16/09 15:12:20.094] <000000000000.cfg>: sent 1 blk, 1941 bytes in 0 s. 0 blk resent [16/09 15:12:20.094] Connection received from 192.168.40.50 on port 21935 [16/09 15:12:20.094] Read request for file <3111-65290-001.sip.ld>. Mode octet [16/09 15:12:20.110] File <3111-65290-001.sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.110] Connection received from 192.168.40.50 on port 37020 [16/09 15:12:20.110] Read request for file <sip.ld>. Mode octet [16/09 15:12:20.110] File <sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.110] Connection received from 192.168.40.50 on port 28669 [16/09 15:12:20.110] Read request for file <0004f2fce150-phone.cfg>. Mode octet [16/09 15:12:20.110] OACK: <blksize=4096,> [16/09 15:12:20.110] Using local port 3891 [16/09 15:12:20.110] <0004f2fce150-phone.cfg>: sent 1 blk, 314 bytes in 0 s. 0 blk resent [16/09 15:12:20.110] Connection received from 192.168.40.50 on port 32069 [16/09 15:12:20.141] Read request for file <0004f2fce150-web.cfg>. Mode octet [16/09 15:12:20.141] File <0004f2fce150-web.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.141] Connection received from 192.168.40.50 on port 26961 [16/09 15:12:20.141] Read request for file <000000000000-license.cfg>. Mode octet [16/09 15:12:20.141] File <000000000000-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.141] Connection received from 192.168.40.50 on port 34700 [16/09 15:12:20.141] Read request for file <0004f2fce150-license.cfg>. Mode octet [16/09 15:12:20.141] File <0004f2fce150-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.141] Connection received from 192.168.40.50 on port 41675 [16/09 15:12:20.172] Write request for file <0004f2fce150-app.log>. Mode octet [16/09 15:12:20.172] OACK: <blksize=4096,> [16/09 15:12:20.172] Using local port 3895 [16/09 15:12:20.172] <0004f2fce150-app.log>: rcvd 6 blks, 20524 bytes in 0 s. 0 blk resent [16/09 15:12:20.188] Connection received from 192.168.40.50 on port 35614 [16/09 15:12:23.219] Read request for file <0004f2fce150-calls.xml>. Mode octet [16/09 15:12:23.219] OACK: <blksize=4096,> [16/09 15:12:23.219] Using local port 3896 [16/09 15:12:23.219] <0004f2fce150-calls.xml>: sent 1 blk, 1183 bytes in 0 s. 0 blk resent [16/09 15:12:23.219] Connection received from 192.168.40.50 on port 26465 [16/09 15:12:23.250] Read request for file <0004f2fce150-directory.xml>. Mode octet [16/09 15:12:23.250] File <0004f2fce150-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:23.250] Connection received from 192.168.40.50 on port 26590 [16/09 15:12:23.266] Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:23.266] File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:23.266] Connection received from 192.168.40.50 on port 24883 [16/09 15:12:24.407] Write request for file <0004f2fce150-app.log>. Mode octet [16/09 15:12:24.407] OACK: <blksize=4096,> [16/09 15:12:24.407] Using local port 3899 [16/09 15:12:24.407] <0004f2fce150-app.log>: rcvd 1 blk, 1093 bytes in 0 s. 0 blk resent [16/09 15:12:24.407] Connection received from 192.168.40.50 on port 23961 [16/09 15:12:31.125] Read request for file <0004f2fce150-directory.xml>. Mode octet [16/09 15:12:31.125] File <0004f2fce150-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:31.125] Connection received from 192.168.40.50 on port 42743 [16/09 15:12:31.204] Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:31.204] File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:31.204] Connection received from 192.168.40.50 on port 63770 [16/09 15:12:31.282] Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:31.282] File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:31.282] Connection received from 192.168.40.50 on port 29217 [16/09 15:12:38.344] Read request for file <0004f2fce150-directory.xml>. Mode octet [16/09 15:12:38.344] File <0004f2fce150-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.344] Connection received from 192.168.40.50 on port 31571 [16/09 15:12:38.360] Read request for file <0004f2fce150.cfg>. Mode octet [16/09 15:12:38.360] File <0004f2fce150.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.360] Connection received from 192.168.40.50 on port 60886 [16/09 15:12:38.360] Read request for file <000000000000.cfg>. Mode octet [16/09 15:12:38.360] OACK: <blksize=4096,> [16/09 15:12:38.360] Using local port 3917 [16/09 15:12:38.360] <000000000000.cfg>: sent 1 blk, 1941 bytes in 0 s. 0 blk resent [16/09 15:12:38.360] Connection received from 192.168.40.50 on port 28658 [16/09 15:12:38.376] Read request for file <3111-65290-001.sip.ld>. Mode octet [16/09 15:12:38.376] File <3111-65290-001.sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.376] Connection received from 192.168.40.50 on port 29869 [16/09 15:12:38.376] Read request for file <sip.ld>. Mode octet [16/09 15:12:38.376] File <sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.376] Connection received from 192.168.40.50 on port 41541 [16/09 15:12:38.376] Read request for file <0004f2fce150-phone.cfg>. Mode octet [16/09 15:12:38.376] OACK: <blksize=4096,> [16/09 15:12:38.376] Using local port 3920 [16/09 15:12:38.376] <0004f2fce150-phone.cfg>: sent 1 blk, 314 bytes in 0 s. 0 blk resent [16/09 15:12:38.376] Connection received from 192.168.40.50 on port 35283 [16/09 15:12:38.422] Read request for file <0004f2fce150-web.cfg>. Mode octet [16/09 15:12:38.422] File <0004f2fce150-web.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.438] Connection received from 192.168.40.50 on port 50295 [16/09 15:12:38.438] Read request for file <000000000000-license.cfg>. Mode octet [16/09 15:12:38.438] File <000000000000-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.438] Connection received from 192.168.40.50 on port 55611 [16/09 15:12:38.438] Read request for file <0004f2fce150-license.cfg>. Mode octet [16/09 15:12:38.438] File <0004f2fce150-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.438] Connection received from 192.168.40.50 on port 49317 [16/09 15:12:38.469] Write request for file <0004f2fce150-app.log>. Mode octet [16/09 15:12:38.469] OACK: <blksize=4096,> [16/09 15:12:38.469] Using local port 3924 [16/09 15:12:38.469] <0004f2fce150-app.log>: rcvd 3 blks, 10476 bytes in 0 s. 0 blk resent [16/09 15:12:38.469] Connection received from 192.168.40.50 on port 24178 [16/09 15:12:38.813] Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:38.813] File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.813]
09-16-2016 02:23 PM
Not sure what server you setup but the phone cannot find any sip.ld file
Please check your directory / server
Replied via a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community