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Trio 8800 upgrade problem

SOLVED
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Occasional Advisor

Trio 8800 upgrade problem

I have a Trio 8800 product number 2201-65290-018 with firmware version 5.4.0.12197 that will not upgrade. I have tried renaming the upgrade image 5.4.0 Rev AA to sip.id with no luck. I have tried formating as well as a factory reset to try and solve the issue but still no help. Any suggestions would be grateful.

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Trio 8800 upgrade problem

Hi

Not sure what server you setup but the phone cannot find any sip.ld file

Please check your directory / server

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 upgrade problem

Hello

Please post a log of the phone

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Advisor

Re: Trio 8800 upgrade problem

Connection received from 192.168.40.50 on port 20393 [16/09 15:12:20.094]
Read request for file <0004f2fce150.cfg>. Mode octet [16/09 15:12:20.094]
File <0004f2fce150.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.094]
Connection received from 192.168.40.50 on port 20041 [16/09 15:12:20.094]
Read request for file <000000000000.cfg>. Mode octet [16/09 15:12:20.094]
OACK: <blksize=4096,> [16/09 15:12:20.094]
Using local port 3888 [16/09 15:12:20.094]
<000000000000.cfg>: sent 1 blk, 1941 bytes in 0 s. 0 blk resent [16/09 15:12:20.094]
Connection received from 192.168.40.50 on port 21935 [16/09 15:12:20.094]
Read request for file <3111-65290-001.sip.ld>. Mode octet [16/09 15:12:20.110]
File <3111-65290-001.sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.110]
Connection received from 192.168.40.50 on port 37020 [16/09 15:12:20.110]
Read request for file <sip.ld>. Mode octet [16/09 15:12:20.110]
File <sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.110]
Connection received from 192.168.40.50 on port 28669 [16/09 15:12:20.110]
Read request for file <0004f2fce150-phone.cfg>. Mode octet [16/09 15:12:20.110]
OACK: <blksize=4096,> [16/09 15:12:20.110]
Using local port 3891 [16/09 15:12:20.110]
<0004f2fce150-phone.cfg>: sent 1 blk, 314 bytes in 0 s. 0 blk resent [16/09 15:12:20.110]
Connection received from 192.168.40.50 on port 32069 [16/09 15:12:20.141]
Read request for file <0004f2fce150-web.cfg>. Mode octet [16/09 15:12:20.141]
File <0004f2fce150-web.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.141]
Connection received from 192.168.40.50 on port 26961 [16/09 15:12:20.141]
Read request for file <000000000000-license.cfg>. Mode octet [16/09 15:12:20.141]
File <000000000000-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.141]
Connection received from 192.168.40.50 on port 34700 [16/09 15:12:20.141]
Read request for file <0004f2fce150-license.cfg>. Mode octet [16/09 15:12:20.141]
File <0004f2fce150-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:20.141]
Connection received from 192.168.40.50 on port 41675 [16/09 15:12:20.172]
Write request for file <0004f2fce150-app.log>. Mode octet [16/09 15:12:20.172]
OACK: <blksize=4096,> [16/09 15:12:20.172]
Using local port 3895 [16/09 15:12:20.172]
<0004f2fce150-app.log>: rcvd 6 blks, 20524 bytes in 0 s. 0 blk resent [16/09 15:12:20.188]
Connection received from 192.168.40.50 on port 35614 [16/09 15:12:23.219]
Read request for file <0004f2fce150-calls.xml>. Mode octet [16/09 15:12:23.219]
OACK: <blksize=4096,> [16/09 15:12:23.219]
Using local port 3896 [16/09 15:12:23.219]
<0004f2fce150-calls.xml>: sent 1 blk, 1183 bytes in 0 s. 0 blk resent [16/09 15:12:23.219]
Connection received from 192.168.40.50 on port 26465 [16/09 15:12:23.250]
Read request for file <0004f2fce150-directory.xml>. Mode octet [16/09 15:12:23.250]
File <0004f2fce150-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:23.250]
Connection received from 192.168.40.50 on port 26590 [16/09 15:12:23.266]
Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:23.266]
File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:23.266]
Connection received from 192.168.40.50 on port 24883 [16/09 15:12:24.407]
Write request for file <0004f2fce150-app.log>. Mode octet [16/09 15:12:24.407]
OACK: <blksize=4096,> [16/09 15:12:24.407]
Using local port 3899 [16/09 15:12:24.407]
<0004f2fce150-app.log>: rcvd 1 blk, 1093 bytes in 0 s. 0 blk resent [16/09 15:12:24.407]
Connection received from 192.168.40.50 on port 23961 [16/09 15:12:31.125]
Read request for file <0004f2fce150-directory.xml>. Mode octet [16/09 15:12:31.125]
File <0004f2fce150-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:31.125]
Connection received from 192.168.40.50 on port 42743 [16/09 15:12:31.204]
Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:31.204]
File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:31.204]
Connection received from 192.168.40.50 on port 63770 [16/09 15:12:31.282]
Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:31.282]
File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:31.282]
Connection received from 192.168.40.50 on port 29217 [16/09 15:12:38.344]
Read request for file <0004f2fce150-directory.xml>. Mode octet [16/09 15:12:38.344]
File <0004f2fce150-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.344]
Connection received from 192.168.40.50 on port 31571 [16/09 15:12:38.360]
Read request for file <0004f2fce150.cfg>. Mode octet [16/09 15:12:38.360]
File <0004f2fce150.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.360]
Connection received from 192.168.40.50 on port 60886 [16/09 15:12:38.360]
Read request for file <000000000000.cfg>. Mode octet [16/09 15:12:38.360]
OACK: <blksize=4096,> [16/09 15:12:38.360]
Using local port 3917 [16/09 15:12:38.360]
<000000000000.cfg>: sent 1 blk, 1941 bytes in 0 s. 0 blk resent [16/09 15:12:38.360]
Connection received from 192.168.40.50 on port 28658 [16/09 15:12:38.376]
Read request for file <3111-65290-001.sip.ld>. Mode octet [16/09 15:12:38.376]
File <3111-65290-001.sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.376]
Connection received from 192.168.40.50 on port 29869 [16/09 15:12:38.376]
Read request for file <sip.ld>. Mode octet [16/09 15:12:38.376]
File <sip.ld> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.376]
Connection received from 192.168.40.50 on port 41541 [16/09 15:12:38.376]
Read request for file <0004f2fce150-phone.cfg>. Mode octet [16/09 15:12:38.376]
OACK: <blksize=4096,> [16/09 15:12:38.376]
Using local port 3920 [16/09 15:12:38.376]
<0004f2fce150-phone.cfg>: sent 1 blk, 314 bytes in 0 s. 0 blk resent [16/09 15:12:38.376]
Connection received from 192.168.40.50 on port 35283 [16/09 15:12:38.422]
Read request for file <0004f2fce150-web.cfg>. Mode octet [16/09 15:12:38.422]
File <0004f2fce150-web.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.438]
Connection received from 192.168.40.50 on port 50295 [16/09 15:12:38.438]
Read request for file <000000000000-license.cfg>. Mode octet [16/09 15:12:38.438]
File <000000000000-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.438]
Connection received from 192.168.40.50 on port 55611 [16/09 15:12:38.438]
Read request for file <0004f2fce150-license.cfg>. Mode octet [16/09 15:12:38.438]
File <0004f2fce150-license.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.438]
Connection received from 192.168.40.50 on port 49317 [16/09 15:12:38.469]
Write request for file <0004f2fce150-app.log>. Mode octet [16/09 15:12:38.469]
OACK: <blksize=4096,> [16/09 15:12:38.469]
Using local port 3924 [16/09 15:12:38.469]
<0004f2fce150-app.log>: rcvd 3 blks, 10476 bytes in 0 s. 0 blk resent [16/09 15:12:38.469]
Connection received from 192.168.40.50 on port 24178 [16/09 15:12:38.813]
Read request for file <000000000000-directory.xml>. Mode octet [16/09 15:12:38.813]
File <000000000000-directory.xml> : error 2 in system call CreateFile The system cannot find the file specified. [16/09 15:12:38.813]
Message 3 of 6
Highlighted
Occasional Advisor

Re: Trio 8800 upgrade problem

Is there a way to replace/update the missing file?

Message 4 of 6
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 upgrade problem

Hi

Not sure what server you setup but the phone cannot find any sip.ld file

Please check your directory / server

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
Highlighted
Occasional Advisor

Re: Trio 8800 upgrade problem

I was finally able to upgrade via usb stick to 5.4.3.

Message 6 of 6