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Trio 8800 : web management interface use with Firefox

SOLVED
MD_IAP
Occasional Contributor

Trio 8800 : web management interface use with Firefox

Hello
I have just received the Trio 8800. I want to configure the phone using the web management interface on Macro Sierra (10.12.5) After completing the IP address in my Firebox browser (version 53.0.3 64-bit) , The standard Web Polycom connection interface is displayed. I entered the standard administrator password. Then I received the following error message
"Authorization failed.
The page is there. "

If I use safari (version 10.1.1), the interface works well.
Could you explain these different behaviors?

Do you have a solution to this problem? Thank you in advance.

 

Best regards.

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
MD_IAP
Occasional Contributor

Re: Trio 8800 : web management interface use with Firefox

Hello,


I solved this problem. This did not work because an add-on of Firefox (Pdf Creator) prevented authentication.

Best regards.

View solution in original post

Message 3 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio 8800 : web management interface use with Firefox

Hello MD_IAP,

welcome to the Polycom Community.

It is always useful to include the currently usedUC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Did the browser that fails possibly autocomplete the login address with a index.html at the end ?

 

Can you try with just the IP?

 

We are not aware of any issues logging in so you may need to open a ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
MD_IAP
Occasional Contributor

Re: Trio 8800 : web management interface use with Firefox

Hello,


I solved this problem. This did not work because an add-on of Firefox (Pdf Creator) prevented authentication.

Best regards.

View solution in original post

Message 3 of 3