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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have a Trio8800 Conference device which was configured with a SIP environment as a open SIP phone 

 

the only issue so far that am not able to dial an external line due to the digits limitation ( 10 digits ) 

 

any advise how to remove this limitation or how to increase the number of digits to be able to dial a prefix + a country code and a 10 digits numbers 

 

Thanks

Ihab

 

2 REPLIES 2
HP Recommended

Hello Ihab,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen,

 

Am Using

Alcatel Lucent OmniPCX 10.1.11.1 and

Trio8800 updater 5.4.1.17597  

SIP     P/N 3150-11530-541 

 

Regards

Ihab

 

 

 

 

 

 

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