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Trio C60 Daisy-Chain Networked Devices Require SRTP for audio

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Occasional Contributor

Trio C60 Daisy-Chain Networked Devices Require SRTP for audio

When configuring two Trio C60 phones via daisy-chain, the 'device' Trio C60 does not seem to be able to accept the "Require SRTP for audio?" setting as "No" in Settings > Networked Devices > Other Settings. It will always remain as "Yes" even when the "hub" Trio C60 has "Require SRTP for audio?" set top "No". Is this a bug or expected behavior?

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Polycom Employee & Community Manager

Re: Trio C60 Daisy-Chain Networked Devices Require SRTP for audio

Hello @lenus ,

 

Welcome to the Poly Community.

 

It is useful to provide details like the currently used software version as this can help us volunteers answer a question.


In a daisy-chaining set up, no changes need to be made to the secondary or more devices (other than Network) as the main device sets everything up required.

 

If you still having issues please get this into support.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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