• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-22-2021 01:00 PM

HP Recommended

Why does the Trio C60 firmware revert back to 5.9.3.8395 when it's placed in USB optimized mode?

 

I've tried this several times.. After loading new firmware in the default mode I put it into USB optimized mode.. Within a few minutes it starts an update process and loads 5.9.3.8395.again. 

2 REPLIES 2

‎01-22-2021 01:14 PM

HP Recommended

Hello @Scott Schering ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue is this a Trio just in idle mode or is this connected to a PC or Mac? If yes what software is running on these?

 

You could lower the CURL, Copy, and Configuration level to Event 3 and make the log up to 10240kb and share this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-22-2021 02:02 PM

HP Recommended
Spoiler
 

Both the C60s I have do it.. Either idle, usb linked to the G40-T ( Win 10 IOT) or my Laptop ( Windows 10 Enterprise 1909 )  

 

After setting them to USB optimized mode they will auto update back down to 5.9.3.8395.then clam they are fully up to date. They even refuse to load newer firmware from USB displaying a message that they are on the current version. 

 

I've seen this with both the 5.9.5 and 7.0 firmware loaded. 

 

I'll work on getting logs

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.