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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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With UC 7.0.0.4268 on a Trio C60 I am unable to generate a backup file, I'm prompted for a password and the admin pw does not work. This is not an issue with UC 5.9.5.3066.

Does anyone else experiencing this? 

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
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I just tried it in Chrome's incognito mode and it worked. 

 

All set. 

 

 

View solution in original post

4 REPLIES 4
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Hello @jbass_srcinc,

 

Welcome back to the Poly Community.

Works for me with no issues using Chrome.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I just tried it in Chrome's incognito mode and it worked. 

 

All set. 

 

 

HP Recommended

Hello @jbass_srcinc 

 

so you have been using Chrome for this at all times? Chrome recently made changes to its security not allowing downloads via HTTP. Is HTTP or only HTTPS enabled on the Trio Web Interface?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

http

Backup was the only thing that I had an issue with, exporting cfg files wasn't a problem. 

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