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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Trio C60 openSIP vs MS Teams version
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09-07-2020 01:28 AM
Hi
What is the difference of the Trio C60 openSIP/Generic product and the MS Teams version?
We haven an openSIP product here and I can select MS Teams as a profile too.
So, what is left to be the difference? I found that the MS Teams version fo the C60 will always start as MS Teams after a factory reset, but other than that, I could not find anything else after a quick look.
Thank you
Solved! Go to Solution.
Accepted Solutions
09-07-2020 02:23 AM
Hello @mrbird ,
Welcome back to the Poly Community.
Usually, the Microsoft SKU aka -019 is more expensive to cover the Poly per device Skype for Business License.
I believe on the Trio Family we do not make this mandatory and the phone, as already noticed, after a factory reset will be in openSIP mode and use DHCP option 160 instead of the Skype/Teams version option 161.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-07-2020 02:23 AM
Hello @mrbird ,
Welcome back to the Poly Community.
Usually, the Microsoft SKU aka -019 is more expensive to cover the Poly per device Skype for Business License.
I believe on the Trio Family we do not make this mandatory and the phone, as already noticed, after a factory reset will be in openSIP mode and use DHCP option 160 instead of the Skype/Teams version option 161.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-27-2021 02:16 AM
Hello @Phone_Guy ,
Welcome back to the Poly Community.
I just added this to link to our knowledgebase:
Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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