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Trio - Click to join logging

dorian@Pexip
Occasional Contributor

Trio - Click to join logging

Hi guys,

 

can you please advise on what logging config should I enable on my Trio to help debugging a Click to join button that is shown but nothing happens when touching it (funkier Exchange/rules setup)

I am running this but not much is logged:

device.set="1"
log.level.change.pgui="0"
log.level.change.pps="4"
log.level.change.tickt="4"
log.level.change.dns="0"
log.level.change.ec="0"
log.level.change.abs="0"
log.level.change.acom="0"
log.level.change.app1="0"
log.level.change.cfg="0"
log.level.change.copy="0"
log.level.change.curl="0"
log.level.change.log="0"
log.level.change.sip="0"
log.render.level="0"
device.syslog.serverName.set="1"
device.syslog.serverName="blahblah"
device.syslog.transport.set="1"
device.syslog.transport="UDP"
device.syslog.facility.set="1"
device.syslog.facility="16"
device.syslog.renderLevel.set="1"
device.syslog.renderLevel="4"
device.syslog.prependMac.set="1"
device.syslog.prependMac="0"

 

thank you! 

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio - Click to join logging

Hello dorian@Pexip ,

 

Welcome back to the Poly Community.

 

Just as an FYI logging is not really for end users so working with Poly support is the preferred method.

 

This

device.syslog.renderLevel.set="1"
device.syslog.renderLevel="4"

needs to be:

device.syslog.renderLevel.set="1"
device.syslog.renderLevel="0"

 

In addition, you need to set:

log.render.level="0"

and you may want to set (as most of the above are not needed to track what you are after):

log.level.change.so="1"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trio - Click to join logging

Hello @Spam619. ,

 

Welcome to the Poly Community.

We would need to know the currently released software as 5.7.2 AB is no longer supported. We would also need to see some of your configs in the form of a backup and most likely some logs.

 

For myself, as a Poly employee, I am unable to provide support via the community so if no other volunteers reply this would need to come into our support organization.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3