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Trio - Click to join logging

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Occasional Contributor

Trio - Click to join logging

Hi guys,

 

can you please advise on what logging config should I enable on my Trio to help debugging a Click to join button that is shown but nothing happens when touching it (funkier Exchange/rules setup)

I am running this but not much is logged:

device.set="1"
log.level.change.pgui="0"
log.level.change.pps="4"
log.level.change.tickt="4"
log.level.change.dns="0"
log.level.change.ec="0"
log.level.change.abs="0"
log.level.change.acom="0"
log.level.change.app1="0"
log.level.change.cfg="0"
log.level.change.copy="0"
log.level.change.curl="0"
log.level.change.log="0"
log.level.change.sip="0"
log.render.level="0"
device.syslog.serverName.set="1"
device.syslog.serverName="blahblah"
device.syslog.transport.set="1"
device.syslog.transport="UDP"
device.syslog.facility.set="1"
device.syslog.facility="16"
device.syslog.renderLevel.set="1"
device.syslog.renderLevel="4"
device.syslog.prependMac.set="1"
device.syslog.prependMac="0"

 

thank you! 

Message 1 of 2
1 REPLY 1
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Polycom Employee & Community Manager

Re: Trio - Click to join logging

Hello dorian@Pexip ,

 

Welcome back to the Poly Community.

 

Just as an FYI logging is not really for end users so working with Poly support is the preferred method.

 

This

device.syslog.renderLevel.set="1"
device.syslog.renderLevel="4"

needs to be:

device.syslog.renderLevel.set="1"
device.syslog.renderLevel="0"

 

In addition, you need to set:

log.render.level="0"

and you may want to set (as most of the above are not needed to track what you are after):

log.level.change.so="1"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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