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Trio Exchange Integration Account

Occasional Contributor

Trio Exchange Integration Account



for reference here is the scenario:

Poly Trio 8800 (5.9.1 AC) is SIP registered to a VBP

Our customer wants to set up exchange calendar integration.


We've been using the following parameters for testing.

device.loginCred.user="[Trio user]"
device.loginCred.password="[Trio Password]"
device.loginCred.domain="[Trio Domain]"
exchange.server.url="[Exchange Server URL]"

This set up is working perfectly. Calendar entries show up on the Trio, everything is working as expected.


However the customer told me for Production Trios, they have nothing but a Room Resource created. According to "standards or best practices" those can not be used for authentication.


Is their a way to use a different User for exchange integration than the Room Resource account itself?

I know the "Bluejeans Relay" is doing something like this. They use a single user, that has access to all Room Resource Calendars and provide a different Exchange Service URL to the Trios.

Can something similar be done without Bluejeans relay?



Thanks in advance,



Message 1 of 2
Polycom Employee & Community Manager

Re: Trio Exchange Integration Account

Hello @mvonderforst ,


Welcome to the Poly Community.

In the latest Trio UC Software 5.9.2 we added account impersonation. This may be what you are after.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2